出了bug，有人薅了上百单，京东回应：将承担商家全部损失_老虎社区_美港股上老虎

出了bug，有人薅了上百单，京东回应：将承担商家全部损失

每日经济新闻2025-12-09

据杭州日报，12月7日晚，京东外卖“随心囤”功能出现BUG。多名网友反馈称，购买京东外卖100张券后申请全额退款，平台只收回了1张券，剩余99张还在用户手里。为此，有网友连续下了上百单外卖。　　12月8日晚，@京东外卖发文表示，平台将承担商家全部损失，全文如下：　　谢谢你们，让一次意外有了温暖的后续昨晚，我们的“随心囤”短暂出现了BUG。快速修复系统故障期间，最让我们感到温暖的，是许多用户主动退回...

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JD.com responded: It will bear all the losses of the merchant","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"89618":0.6,"JD":1.96,"09618":1.96},"content_text":"据杭州日报，12月7日晚，京东外卖“随心囤”功能出现BUG。多名网友反馈称，购买京东外卖100张券后申请全额退款，平台只收回了1张券，剩余99张还在用户手里。为此，有网友连续下了上百单外卖。　　12月8日晚，@京东外卖发文表示，平台将承担商家全部损失，全文如下：　　谢谢你们，让一次意外有了温暖的后续昨晚，我们的“随心囤”短暂出现了BUG。快速修复系统故障期间，最让我们感到温暖的，是许多用户主动退回了优惠券。谢谢大家的温暖，也谢谢大家对京东外卖的信任和支持。我们将对这些用户一一联系致谢，并送上心意。　　因平台责任已出餐的商家，平台也将承担全部损失。大家回馈的这份温暖，也被我们放进了升级后的“随心囤”里。欢迎大家来京东App“秒送”频道，搜索“随心囤”。先囤后用，随时可退，把随时需要的小确幸，稳稳存在你身边。　　生活难免有BUG，但善良和温暖是最可靠的后盾。京东外卖将不负每一份珍贵的信任。我们一起，把日子囤得暖一点。　　值得注意的是，此前，11月17日，京东宣布正式推出京东外卖独立App，不仅提供外卖服务，更集“外卖+即时零售+点评+酒旅+购物”等本地生活服务于一体。公司方面表示，独立的京东外卖App，对于经常点外卖的用户使用会更加方便容易。　　据了解，京东外卖App已全面接入京东点评，为用户“吃喝游乐购”提供消费参考，同时与京东主站打通，满足“本地生活+日常购物”等不同场景下的多元需求，进一步促进本地生活业务协同发展。同日宣布上线的京东点评，打造了“AI全网评+复购+用户盲测”模型。据称，“AI全网评”是国内第一个榜单AI大模型，每日可对数亿评价数据进行分析和提炼，以生成相对真实、客观的评价内容。　　本次出现BUG的是京东外卖“随心囤”功能。“随心囤”主要针对高频日常商品开展灵活促销，购买后券可抵扣指定商家的对应商品金额。特点是先囤券后使用，可以随时退、部分退、过期自动退。　　每日经济新闻综合自杭州日报、公开消息等（文章来源：每日经济新闻）","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"-1","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"hasMoreComments":false,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"isCrawlerRequest":true}