京东外卖修改致歉公告并加大补偿_老虎社区_美港股上老虎

京东外卖修改致歉公告并加大补偿

市场资讯2025-04-22

炒股就看金麒麟分析师研报，权威，专业，及时，全面，助您挖掘潜力主题机会！　　来源：经济参考报　　4月22日中午，有大量网友在社交平台反映，“京东外卖‘崩’了”。对此，京东外卖官方发文回应称，“非常抱歉，耽误大家用餐了！因今日午高峰京东外卖下单量暴增，导致系统出现短暂故障，目前已全面恢复，大家可以正常下单了。” 　　此外，京东外卖表示，为表达歉意，所有超时20分钟以上的外卖订单，京东全部免单。...

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　　来源：经济参考报\n　　4月22日中午，有大量网友在社交平台反映，“京东外卖‘崩’了”。对此，京东外卖官方发文回应称，“非常抱歉，耽误大家用餐了！因今日午高峰京东外卖下单量暴增，导致系统出现短暂故障，目前已全面恢复，大家可以正常下单了。”\n　　此外，京东外卖表示，为表达歉意，所有超时20分钟以上的外卖订单，京东全部免单。...</p>\n\n<a href=\"https://finance.sina.com.cn/roll/2025-04-22/doc-inetzvkq7647903.shtml\">网页链接</a>\n\n</div>\n\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"LU0348825331.USD","symbol_name":"ALLIANZ CHINA EQUITY \"A\" (USD) 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　　来源：经济参考报\n　　4月22日中午，有大量网友在社交平台反映，“京东外卖‘崩’了”。对此，京东外卖官方发文回应称，“非常抱歉，耽误大家用餐了！因今日午高峰京东外卖下单量暴增，导致系统出现短暂故障，目前已全面恢复，大家可以正常下单了。”\n　　此外，京东外卖表示，为表达歉意，所有超时20分钟以上的外卖订单，京东全部免单。同时，对于今日午高峰宕机期间所有下单用户，京东外卖将于今天额外发放一张10元无门槛优惠券到下单账户。\n　　原致歉公告发布后约一个半小时，京东外卖修改补偿公告，调整为：在系统崩溃期间，凡是没有取消订单且超时20分钟的一律免单，额外再赠送3张25-20的金券；凡是取消订单的一律赠送2张25-20的金券以供未来三天消费。\n　　公告中，京东外卖表示之后会持续优化服务与体验，本周将进行全系统压测，确保此类故障不再发生。\n　　关于超时20分钟以上外卖订单退款和优惠券发放的实际情况，《经济参考报》记者致电京东客服，对方表示，免单是系统自动发起售后，不需要用户自行操作申请。另外，优惠券的发放会以短信形式通知用户，将在今日陆续发放。（实习生熊峻渝对本文亦有贡献）\n\n\n\n海量资讯、精准解读，尽在新浪财经APP\n\n责任编辑：杨红卜","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"hasMoreComments":false,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"isCrawlerRequest":true}