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Southwest Airlines Flight Cancellations Mount as Summer Begins

Motley Fool2021-07-05

Southwest Airlines(NYSE:LUV)has a flight cancellation problem. As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has ...

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cgjy
·2021-07-06
[Surprised] [Grin]
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cgjy
·2021-07-06
[Surprised]
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ValuInvestor
·2021-07-05
Overwhelmed!
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BlueDaisy
·2021-07-05
They are not ready
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Alfred1007
·2021-07-05
Management should do something to this..or else they will lose customer if lose faith in them.
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Trader27481
·2021-07-05
Hehe
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zhouker
·2021-07-05
Great news!
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- Xann:
  Good
  2021-07-05
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However, it has ...\n\n<a href=\"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/\">网页链接</a>\n\n</div>\n\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"LUV","symbol_name":"西南航空","start_time":0,"source_url":"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/","article_id":"1172665496","we_media_id":null,"thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=1172665496","pubTimestamp":1625466971,"columns":[],"sourceInfo":null,"weMediaInfo":null,"summary":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring","collect":0,"end_time":0,"defaultTopTitle":"fool.com","property":[],"viewcount":null,"language":"en","relate_stocks":{"LUV":"西南航空"},"translate_title":"夏季开始，西南航空航班取消量增加","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"LUV":0.9},"content_text":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.\nFlight cancellations mount\nLast month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.\nThe trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.\nSouthwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.\nBy contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.\nTrying to stop the bleeding\nIt's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.\nIn an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.\nUnfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.\nSouthwest Airlines needs to fix this quickly\nSo far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.\nThe recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.\nSouthwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34 Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.\nCustomers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.","kind":"news","is_publish_news":true,"is_publish_highlight":true,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[{"id":154674546,"gmtCreate":1625528383685,"gmtModify":1633940055203,"author":{"id":"3581498631806671","authorId":"3581498631806671","name":"cgjy","avatar":"https://static.laohu8.com/default-avatar.jpg","vip":1,"crmLevel":11,"crmLevelSwitch":0,"idStr":"3581498631806671","authorIdStr":"3581498631806671"},"htmlText":"[Surprised]&nbsp;[Grin]&nbsp;","listText":"[Surprised]&nbsp;[Grin]&nbsp;","text":"[Surprised] [Grin]","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/154674546","repostId":1172665496,"repostType":4,"repost":{"id":"1172665496","kind":"news","pubTimestamp":1625466971,"share":"https://www.laohu8.com/m/news/1172665496?lang=zh_CN&edition=full","pubTime":"2021-07-05 14:36","market":"us","language":"en","title":"Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>","url":"https://stock-news.laohu8.com/highlight/detail?id=1172665496","media":"Motley Fool","summary":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring","content":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote></title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 12.5px; color: #7E829C; margin: 0;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nSouthwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>\n</h2>\n<h4 class=\"meta\">\n\nMotley Fool2021-07-05 14:36\n\n</h4>\n</header>\n<article>\nSouthwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>\n<div class=\"bt-text\">\n\n\n 来源：<a href=\"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/\">Motley Fool</a>\n为提升您的阅读体验，我们对本页面进行了排版优化\n\n\n</div>\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"LUV":"西南航空"},"source_url":"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"1172665496","content_text":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.\nFlight cancellations mount\nLast month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.\nThe trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.\nSouthwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.\nBy contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.\nTrying to stop the bleeding\nIt's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.\nIn an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.\nUnfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.\nSouthwest Airlines needs to fix this quickly\nSo far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.\nThe recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.\nSouthwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34 Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.\nCustomers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.","news_type":1,"symbols_score_info":{"LUV":0.9}},"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":154675988,"gmtCreate":1625528348044,"gmtModify":1633940056632,"author":{"id":"3581498631806671","authorId":"3581498631806671","name":"cgjy","avatar":"https://static.laohu8.com/default-avatar.jpg","vip":1,"crmLevel":11,"crmLevelSwitch":0,"idStr":"3581498631806671","authorIdStr":"3581498631806671"},"htmlText":"[Surprised]&nbsp;","listText":"[Surprised]&nbsp;","text":"[Surprised]","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/154675988","repostId":1172665496,"repostType":4,"repost":{"id":"1172665496","kind":"news","pubTimestamp":1625466971,"share":"https://www.laohu8.com/m/news/1172665496?lang=zh_CN&edition=full","pubTime":"2021-07-05 14:36","market":"us","language":"en","title":"Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>","url":"https://stock-news.laohu8.com/highlight/detail?id=1172665496","media":"Motley Fool","summary":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring","content":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote></title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 12.5px; color: #7E829C; margin: 0;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nSouthwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>\n</h2>\n<h4 class=\"meta\">\n\nMotley Fool2021-07-05 14:36\n\n</h4>\n</header>\n<article>\nSouthwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>\n<div class=\"bt-text\">\n\n\n 来源：<a href=\"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/\">Motley Fool</a>\n为提升您的阅读体验，我们对本页面进行了排版优化\n\n\n</div>\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"LUV":"西南航空"},"source_url":"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"1172665496","content_text":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.\nFlight cancellations mount\nLast month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.\nThe trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.\nSouthwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.\nBy contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.\nTrying to stop the bleeding\nIt's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.\nIn an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.\nUnfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.\nSouthwest Airlines needs to fix this quickly\nSo far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.\nThe recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.\nSouthwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34 Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.\nCustomers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.","news_type":1,"symbols_score_info":{"LUV":0.9}},"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":154816253,"gmtCreate":1625496741972,"gmtModify":1633940187994,"author":{"id":"4087361572396550","authorId":"4087361572396550","name":"ValuInvestor","avatar":"https://static.tigerbbs.com/5a962911d3cd0763a9f0cb01392cacd9","vip":1,"crmLevel":11,"crmLevelSwitch":0,"idStr":"4087361572396550","authorIdStr":"4087361572396550"},"htmlText":"Overwhelmed!","listText":"Overwhelmed!","text":"Overwhelmed!","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/154816253","repostId":1172665496,"repostType":4,"repost":{"id":"1172665496","kind":"news","pubTimestamp":1625466971,"share":"https://www.laohu8.com/m/news/1172665496?lang=zh_CN&edition=full","pubTime":"2021-07-05 14:36","market":"us","language":"en","title":"Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>","url":"https://stock-news.laohu8.com/highlight/detail?id=1172665496","media":"Motley Fool","summary":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring","content":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote></title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 12.5px; color: #7E829C; margin: 0;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nSouthwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>\n</h2>\n<h4 class=\"meta\">\n\nMotley Fool2021-07-05 14:36\n\n</h4>\n</header>\n<article>\nSouthwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>\n<div class=\"bt-text\">\n\n\n 来源：<a href=\"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/\">Motley Fool</a>\n为提升您的阅读体验，我们对本页面进行了排版优化\n\n\n</div>\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"LUV":"西南航空"},"source_url":"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"1172665496","content_text":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.\nFlight cancellations mount\nLast month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.\nThe trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.\nSouthwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.\nBy contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.\nTrying to stop the bleeding\nIt's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.\nIn an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.\nUnfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.\nSouthwest Airlines needs to fix this quickly\nSo far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.\nThe recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.\nSouthwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34 Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.\nCustomers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.","news_type":1,"symbols_score_info":{"LUV":0.9}},"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":154163925,"gmtCreate":1625490137767,"gmtModify":1633940248396,"author":{"id":"3582677971530678","authorId":"3582677971530678","name":"BlueDaisy","avatar":"https://static.tigerbbs.com/0747094283743978b62fb8b1ee2cf44c","vip":1,"crmLevel":11,"crmLevelSwitch":0,"idStr":"3582677971530678","authorIdStr":"3582677971530678"},"htmlText":"They are not ready","listText":"They are not ready","text":"They are not ready","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/154163925","repostId":1172665496,"repostType":4,"repost":{"id":"1172665496","kind":"news","pubTimestamp":1625466971,"share":"https://www.laohu8.com/m/news/1172665496?lang=zh_CN&edition=full","pubTime":"2021-07-05 14:36","market":"us","language":"en","title":"Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>","url":"https://stock-news.laohu8.com/highlight/detail?id=1172665496","media":"Motley Fool","summary":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring","content":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote></title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 12.5px; color: #7E829C; margin: 0;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nSouthwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>\n</h2>\n<h4 class=\"meta\">\n\nMotley Fool2021-07-05 14:36\n\n</h4>\n</header>\n<article>\nSouthwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>\n<div class=\"bt-text\">\n\n\n 来源：<a href=\"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/\">Motley Fool</a>\n为提升您的阅读体验，我们对本页面进行了排版优化\n\n\n</div>\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"LUV":"西南航空"},"source_url":"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"1172665496","content_text":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.\nFlight cancellations mount\nLast month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.\nThe trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.\nSouthwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.\nBy contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.\nTrying to stop the bleeding\nIt's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.\nIn an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.\nUnfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.\nSouthwest Airlines needs to fix this quickly\nSo far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.\nThe recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.\nSouthwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34 Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.\nCustomers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.","news_type":1,"symbols_score_info":{"LUV":0.9}},"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":154324776,"gmtCreate":1625482934295,"gmtModify":1633940315611,"author":{"id":"3570656625926041","authorId":"3570656625926041","name":"Alfred1007","avatar":"https://static.tigerbbs.com/81d8406380cbc0525927f00a9510f2fa","vip":1,"crmLevel":11,"crmLevelSwitch":0,"idStr":"3570656625926041","authorIdStr":"3570656625926041"},"htmlText":"Management should do something to this..or else they will lose customer if lose faith in them.","listText":"Management should do something to this..or else they will lose customer if lose faith in them.","text":"Management should do something to this..or else they will lose customer if lose faith in them.","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/154324776","repostId":1172665496,"repostType":4,"repost":{"id":"1172665496","kind":"news","pubTimestamp":1625466971,"share":"https://www.laohu8.com/m/news/1172665496?lang=zh_CN&edition=full","pubTime":"2021-07-05 14:36","market":"us","language":"en","title":"Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>","url":"https://stock-news.laohu8.com/highlight/detail?id=1172665496","media":"Motley Fool","summary":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring","content":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote></title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 12.5px; color: #7E829C; margin: 0;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nSouthwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>\n</h2>\n<h4 class=\"meta\">\n\nMotley Fool2021-07-05 14:36\n\n</h4>\n</header>\n<article>\nSouthwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>\n<div class=\"bt-text\">\n\n\n 来源：<a href=\"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/\">Motley Fool</a>\n为提升您的阅读体验，我们对本页面进行了排版优化\n\n\n</div>\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"LUV":"西南航空"},"source_url":"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"1172665496","content_text":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.\nFlight cancellations mount\nLast month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.\nThe trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.\nSouthwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.\nBy contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.\nTrying to stop the bleeding\nIt's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.\nIn an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.\nUnfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.\nSouthwest Airlines needs to fix this quickly\nSo far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.\nThe recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.\nSouthwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34 Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.\nCustomers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.","news_type":1,"symbols_score_info":{"LUV":0.9}},"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":154957955,"gmtCreate":1625472513077,"gmtModify":1631885716417,"author":{"id":"3577886329853489","authorId":"3577886329853489","name":"Trader27481","avatar":"https://static.tigerbbs.com/4ec97a6c6ae10f0c189feb26f5fe23b9","vip":1,"crmLevel":3,"crmLevelSwitch":0,"idStr":"3577886329853489","authorIdStr":"3577886329853489"},"htmlText":"Hehe","listText":"Hehe","text":"Hehe","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":3,"commentSize":0,"repostSize":0,"link":"https://laohu8.com/post/154957955","repostId":1172665496,"repostType":4,"repost":{"id":"1172665496","kind":"news","pubTimestamp":1625466971,"share":"https://www.laohu8.com/m/news/1172665496?lang=zh_CN&edition=full","pubTime":"2021-07-05 14:36","market":"us","language":"en","title":"Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>","url":"https://stock-news.laohu8.com/highlight/detail?id=1172665496","media":"Motley Fool","summary":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring","content":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote></title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 12.5px; color: #7E829C; margin: 0;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nSouthwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>\n</h2>\n<h4 class=\"meta\">\n\nMotley Fool2021-07-05 14:36\n\n</h4>\n</header>\n<article>\nSouthwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>\n<div class=\"bt-text\">\n\n\n 来源：<a href=\"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/\">Motley Fool</a>\n为提升您的阅读体验，我们对本页面进行了排版优化\n\n\n</div>\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"LUV":"西南航空"},"source_url":"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"1172665496","content_text":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.\nFlight cancellations mount\nLast month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.\nThe trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.\nSouthwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.\nBy contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.\nTrying to stop the bleeding\nIt's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.\nIn an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.\nUnfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.\nSouthwest Airlines needs to fix this quickly\nSo far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.\nThe recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.\nSouthwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34 Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.\nCustomers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.","news_type":1,"symbols_score_info":{"LUV":0.9}},"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"langContent":"EN"},{"id":154989343,"gmtCreate":1625468948482,"gmtModify":1633940388267,"author":{"id":"3572649770156467","authorId":"3572649770156467","name":"zhouker","avatar":"https://static.tigerbbs.com/415d49699134bb025942cc460bc20937","vip":1,"crmLevel":12,"crmLevelSwitch":0,"idStr":"3572649770156467","authorIdStr":"3572649770156467"},"htmlText":"Great news!&nbsp;","listText":"Great news!&nbsp;","text":"Great news!","images":[],"top":1,"highlighted":1,"essential":1,"paper":1,"likeSize":1,"commentSize":1,"repostSize":0,"link":"https://laohu8.com/post/154989343","repostId":1172665496,"repostType":4,"repost":{"id":"1172665496","kind":"news","pubTimestamp":1625466971,"share":"https://www.laohu8.com/m/news/1172665496?lang=zh_CN&edition=full","pubTime":"2021-07-05 14:36","market":"us","language":"en","title":"Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>","url":"https://stock-news.laohu8.com/highlight/detail?id=1172665496","media":"Motley Fool","summary":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring","content":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>Southwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote></title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 12.5px; color: #7E829C; margin: 0;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nSouthwest Airlines Flight Cancellations Mount as Summer Begins<blockquote>夏季开始，西南航空航班取消数量增加</blockquote>\n</h2>\n<h4 class=\"meta\">\n\nMotley Fool2021-07-05 14:36\n\n</h4>\n</header>\n<article>\nSouthwest Airlines(NYSE:LUV)has a flight cancellation problem.<blockquote>西南航空（纽约证券交易所代码：LUV）存在航班取消问题。</blockquote> As air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.<blockquote>随着2021年航空旅行需求的激增，这家低票价航空巨头迅速增加了航班量。然而，最近几周，由于人员短缺、IT中断和恶劣天气的综合影响，该公司一直在努力可靠地执行其计划。如果西南航空不能迅速让运营重回正轨，该航空公司可能会浪费过去一年一直在追求的增长机会。</blockquote> Flight cancellations mount<blockquote>航班取消数量增加</blockquote> Last month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.<blockquote>上个月，西南航空取消了2687个航班，平均每天约90个。超过34,000个航班延误。该航空公司在这两个指标上的表现都远远落后于其主要竞争对手。</blockquote> The trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.<blockquote>麻烦大约在本月中旬开始。6月14日，天气数据提供商出现问题，导致西南航空延误了1400多个航班。第二天，另一次IT中断迫使该公司取消了约500个航班，并延误了1300多个航班。在随后的几天里，航班取消率继续上升，因为西南航空在这些中断后努力重新定位航班和机组人员。</blockquote> Southwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.<blockquote>过去两周，西南航空公司继续取消大量航班。航空公司主要归咎于恶劣天气。西南航空高管还指出，虽然该航空公司运营的航班数量仍比大流行前少，但其航班分布在更多航线和更多城市。这增加了运营的复杂性，使其难以从天气事件和其他外部挑战中恢复。</blockquote> By contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.<blockquote>相比之下，西南航空的飞行员工会声称，考虑到目前飞行员的可用性，管理层安排了太多航班。事实上，虽然该航空公司的时间表在理想情况下可能是可行的，但最近几周的大量延误和取消表明管理层没有建立足够的安全边际。</blockquote> Trying to stop the bleeding<blockquote>试图止血</blockquote> It's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.<blockquote>西南航空的航班取消问题一直在恶化而不是好转，这并不奇怪。上个月，该航空公司表示，计划6月份的运力仅比2019年水平低7%，7月份的运力仅比2019年水平低3%，而5月份则减少了18%。从5月到7月，运力通常也会连续增加，因此西南航空在几周内将航班时刻表增加了20%以上。</blockquote> In an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.<blockquote>为了防止情况变得更糟，西南航空向许多员工（包括空乘人员、地勤人员和货运人员）提供了7月前7天加班的双倍工资。</blockquote> Unfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.<blockquote>不幸的是，它无法与飞行员就类似的安排达成协议。这可能会限制这一溢价计划的有效性，因为目前飞行员人员配备特别紧张。去年疫情最严重期间，超过600名西南航空飞行员接受了提前退休的提议。还有数百人自愿休假。此外，许多飞行员需要进行追赶训练才能获得再次飞行的许可。</blockquote> Southwest Airlines needs to fix this quickly<blockquote>西南航空需要迅速解决这个问题</blockquote> So far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.<blockquote>到目前为止，西南航空试图通过砸钱来解决可靠性问题的尝试似乎没有奏效。据FlightAware称，该航空公司周四取消了212个航班，占其计划的5%以上，周五取消了194个航班。周四，该航空公司另外40%的航班延误，周五的准点表现也好不到哪里去。</blockquote> The recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.<blockquote>最近一连串的延误和（尤其是）取消让客户感到恼火，导致一些人重新评估他们对西南航空的忠诚度。目前，这些只是轶事，但随着受影响客户数量的增加，西南航空声誉遭受重大损害的可能性也会增加。</blockquote> Southwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34&nbsp;Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.<blockquote>西南航空最近一直在为大幅增长做准备。自2020年初以来，它已在路线图中添加了18个城市，最近行使了34个城市波音公司737 MAX 7选项，是其2022年预定飞机交付量的两倍多。这可能会导致其人员短缺持续存在，除非它迅速雇用和培训更多员工。与此同时，如果该航空公司在2021年疏远了大量客户，明年的需求可能会低于其预测。</blockquote> Customers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.<blockquote>顾客通常不关心他们的航班被取消的原因。他们关心错过会议或假期计划的中断。西南航空不能为过去几周糟糕的运营表现找借口。航空公司只需要尽快修复运营。如果不这样做，该公司可能会永久损害其品牌及其长期增长前景。</blockquote>\n<div class=\"bt-text\">\n\n\n 来源：<a href=\"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/\">Motley Fool</a>\n为提升您的阅读体验，我们对本页面进行了排版优化\n\n\n</div>\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"LUV":"西南航空"},"source_url":"https://www.fool.com/investing/2021/07/04/southwest-airlines-flight-cancellations-mount-as-s/","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"1172665496","content_text":"Southwest Airlines(NYSE:LUV)has a flight cancellation problem.\nAs air travel demand has come roaring back in 2021, thelow-fare airlinegiant has rapidly ramped up flight volumes. However, it has struggled to operate its schedule reliably in recent weeks, because of a combination of staffing shortages, an IT outage, and bad weather. If Southwest can't get its operations back on track quickly, the airline could squander the growth opportunities it has been pursuing over the past year.\nFlight cancellations mount\nLast month, Southwest Airlines canceled 2,687 flights, an average of about 90 per day. More than 34,000 of its flights were delayed. The carrier underperformed its top competitors by a wide margin on both metrics.\nThe trouble began around the middle of the month. A problem with a weather data provider on June 14 caused Southwest to delay more than 1,400 flights. The following day, a separate IT outage forced it to cancel about 500 flights and delay more than 1,300 others. Flight cancellations continued at an elevated rate in the subsequent days, as Southwest struggled to reposition flights and crews following these disruptions.\nSouthwest Airlines has continued to cancel lots of flights over the past two weeks. The airline primarily blamed bad weather. Southwest executives have also noted that while the carrier is still operating fewer flights than it did before the pandemic, its flying is spread across more routes and more cities. That has added operational complexity, making it hard to recover from weather events and other external challenges.\nBy contrast, Southwest's pilot union claims that management has scheduled way too many flights given current pilot availability. Indeed, while the carrier's schedule might be feasible under ideal circumstances, the rash of delays and cancellations in recent weeks suggests that management didn't build in an adequate margin of safety.\nTrying to stop the bleeding\nIt's not surprising that Southwest Airlines' flight cancellation problem has been getting worse rather than better. Last month, the airline said it planned for capacity to be just 7% below 2019 levels in June and 3% below 2019 levels in July, compared to an 18% reduction in May. Capacity typically increases sequentially from May to July as well, so Southwest has ramped up its flight schedule by more than 20% in a matter of weeks.\nIn an attempt to prevent things from getting worse, Southwest Airlines has offered many of its employees -- including flight attendants, ground crew, and cargo staff -- double pay to work overtime in the first seven days of July.\nUnfortunately, it couldn't reach an agreement with its pilots for a similar arrangement. That may limit the effectiveness of this premium pay program, as pilot staffing is particularly tight right now. Over 600 Southwest pilotstook early retirement offersduring the depths of the pandemic last year. Hundreds more remain out on voluntary leaves. Moreover, many pilots need catch-up training to be cleared to fly again.\nSouthwest Airlines needs to fix this quickly\nSo far, Southwest's attempt to fix its reliability issues by throwing money at the problem doesn't seem to be working. The airline canceled 212 flights on Thursday -- more than 5% of its schedule -- and 194 on Friday, according to FlightAware. Another 40% of the carrier's flights were delayed on Thursday, and on-time performance wasn't much better on Friday.\nThe recent rash of delays and (especially) cancellations is aggravating customers, causing some to reevaluate their loyalty to Southwest Airlines. For now, these are just anecdotes, but as the number of impacted customers rises, the likelihood of significant damage to Southwest's reputation increases, too.\nSouthwest Airlines has been gearing up for a big growth push recently. It has added 18 cities to its route map since early 2020 and recently exercised 34 Boeing737 MAX 7 options, more than doubling its scheduled aircraft deliveries for 2022. This could cause its staffing shortages to linger, unless it rapidly hires and trains additional employees. At the same time, if the carrier alienates a lot of customers in 2021, demand could fall short of its projections next year.\nCustomers typically don't care why their flight was canceled. They care about missing a meeting or the disruption to their vacation plans. Southwest Airlines can't make excuses for its poor operational performance over the past few weeks. The airline just needs to fix its operation as soon as possible. If it doesn't, the company could permanently damage its brand -- and its long-term growth prospects.","news_type":1,"symbols_score_info":{"LUV":0.9}},"isVote":1,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"tweetType":1,"comments":[{"id":5126820,"gmtCreate":1625471716616,"gmtModify":1635236836717,"authorId":3582771700317616,"author":{"id":3582771700317616,"idStr":"3582771700317616","authorId":3582771700317616,"name":"Xann","avatar":"https://static.tigerbbs.com/b936c65d357a7d2d686ad9e6335c3c18","vip":1,"crmLevel":11,"crmLevelSwitch":0,"individualDisplayBadges":[]},"repliedAuthorId":0,"objectId":154989343,"type":1,"supId":0,"prevId":0,"content":"Good","text":"Good","html":"Good"}],"langContent":"EN"}],"hasMoreComments":true,"newsSizeData":{"likeSize":43,"commentSize":7,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"isCrawlerRequest":true}