irediel
2021-08-09
Nic3
When Amazon Customers Leave Negative Reviews, Some Sellers Hunt Them Down<blockquote>当亚马逊客户留下负面评论时，一些卖家会追捕他们</blockquote>
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{"i18n":{"language":"zh_CN"},"detailType":1,"isChannel":false,"data":{"magic":2,"id":898103542,"tweetId":"898103542","gmtCreate":1628476048086,"gmtModify":1631890744151,"author":{"id":4087296863582870,"idStr":"4087296863582870","authorId":4087296863582870,"authorIdStr":"4087296863582870","name":"irediel","avatar":"https://static.tigerbbs.com/bf9bf56c62f8d46049078e632e934ef6","vip":1,"userType":1,"introduction":"","boolIsFan":false,"boolIsHead":false,"crmLevel":11,"crmLevelSwitch":0,"individualDisplayBadges":[],"fanSize":1,"starInvestorFlag":false},"themes":[],"images":[],"coverImages":[],"extraTitle":"","html":"<html><head></head><body><p>Nic3</p></body></html>","htmlText":"<html><head></head><body><p>Nic3</p></body></html>","text":"Nic3","highlighted":1,"essential":1,"paper":1,"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"link":"https://laohu8.com/post/898103542","repostId":1127238059,"repostType":2,"repost":{"id":"1127238059","kind":"news","pubTimestamp":1628475435,"share":"https://www.laohu8.com/m/news/1127238059?lang=zh_CN&edition=full","pubTime":"2021-08-09 10:17","market":"us","language":"en","title":"When Amazon Customers Leave Negative Reviews, Some Sellers Hunt Them Down<blockquote>当亚马逊客户留下负面评论时，一些卖家会追捕他们</blockquote>","url":"https://stock-news.laohu8.com/highlight/detail?id=1127238059","media":"The Wall Street Journal","summary":"Don’t share personal information in reviews or with Amazon sellers; save messages in case you decide","content":"<p><i>Don’t share personal information in reviews or with Amazon sellers; save messages in case you decide to report them.</i></p><p><blockquote><i>不要在评论中或与亚马逊卖家分享个人信息；保存消息，以防您决定举报它们。</i></blockquote></p><p>Ever wonder how cheap, no-name products on <a href=\"https://laohu8.com/S/AMZN\">Amazon.com</a> can amass hundreds, sometimes thousands, of nearly perfect star ratings, with just a handful of negative reviews?</p><p><blockquote>有没有想过无名产品有多便宜<a href=\"https://laohu8.com/S/AMZN\">亚马逊</a>可以积累数百，有时数千，几乎完美的星级，只有少数负面评论？</blockquote></p><p>Here’s one way: Some sellers are reaching out to unhappy buyers to revise or delete their negative reviews, in exchange for refunds or gift cards. With fewer disgruntled shoppers, the overall average star rating rises.</p><p><blockquote>这里有一种方法：一些卖家正在联系不满意的买家，修改或删除他们的负面评论，以换取退款或礼品卡。随着不满的购物者减少，整体平均星级上升。</blockquote></p><p>Sellers who ship products via Amazon aren’t supposed to reach out to customers outside of Amazon’s official channel—in fact, it’s a violation of the terms they agree to on the retail platform.</p><p><blockquote>通过亚马逊运送产品的卖家不应该接触亚马逊官方渠道之外的客户——事实上，这违反了他们在零售平台上同意的条款。</blockquote></p><p>In March, New Yorker Katherine Scott picked out an oil spray bottle for cooking, based on nearly 1,000 glowing Amazon reviews of the product, which had a 4.5-star rating average. When the $10 sprayer arrived, she found the item didn’t work as advertised: Instead of a mist, it produced a stream of oil, she said. “It was like a Super Soaker gun instead of a spray-paint can, which defeats the purpose of the product,” she said. She left a negative review.</p><p><blockquote>今年3月，纽约人凯瑟琳·斯科特(Katherine Scott)根据亚马逊对该产品的近1,000条好评，挑选了一款用于烹饪的喷油瓶，该产品的平均评分为4.5星。当10美元的喷雾器到达时，她发现该产品并不像广告宣传的那样有效：她说，它产生的不是雾，而是一股油。“这就像一把超级浸泡枪，而不是一个喷漆罐，这违背了产品的目的，”她说。她留下了负面评价。</blockquote></p><p>A week later, Ms. Scott received an email from someone claiming to be from the customer-service team of the oil sprayer’s brand, Auxtun—correspondence which I have reviewed.</p><p><blockquote>一周后，斯科特女士收到了一封自称来自喷油器品牌Auxtun客户服务团队的电子邮件——我已经查看了这些信件。</blockquote></p><p>“We are willing to refund in full,” the representative wrote. “We hope you can reconsider deleting comments at your convenience okay?”</p><p><blockquote>“我们愿意全额退款，”该代表写道。“我们希望你能在方便的时候重新考虑删除评论，好吗？”</blockquote></p><p>The message concluded, “When we do not receive a response, we will assume that you did not see it, and will continue to send emails.”</p><p><blockquote>该消息的结论是，“当我们没有收到回复时，我们将假设您没有看到它，并将继续发送电子邮件。”</blockquote></p><p>The seller shouldn’t have had her email address. Sellers who fulfill orders themselves do receive customer names and mailing addresses. But for orders that Amazon itself fulfills, customer data is supposed to be shielded from sellers and brands.</p><p><blockquote>卖家不应该有她的电子邮件地址。自己完成订单的卖家确实会收到客户姓名和邮寄地址。但对于亚马逊自己履行的订单，客户数据应该不受卖家和品牌的影响。</blockquote></p><p>Sellers are permitted to communicate with buyers through Amazon’s built-in messaging platform, which hides the customer’s email address. Amazon’s terms of service also prohibit sellers from requesting that a customer remove a negative review or post a positive one.</p><p><blockquote>卖家可以通过亚马逊内置的消息平台与买家沟通，该平台会隐藏客户的电子邮件地址。亚马逊的服务条款还禁止卖家要求顾客删除负面评论或发布正面评论。</blockquote></p><p>“We do not share customer email addresses with third-party sellers,” an Amazon spokesman told me.</p><p><blockquote>“我们不会与第三方卖家共享客户电子邮件地址，”亚马逊发言人告诉我。</blockquote></p><p>Meanwhile, brands, which can be distinct from sellers, may reach out to unsatisfied customers through Amazon’s messaging service, but they also aren’t allowed to ask customers to remove negative reviews.</p><p><blockquote>与此同时，与卖家不同的品牌可以通过亚马逊的消息服务联系不满意的客户，但他们也不允许要求客户删除负面评论。</blockquote></p><p>Ms. Scott asked for a refund but didn’t want to delete her review. Another representative reached out the next day and declined to issue her refund. “A bad review is a fatal blow to us,” read the email. “Could you help me delete the review? If you can, I want to refund $20 to you to express my gratitude.” (This was twice what Ms. Scott paid.) A few hours later, she received another plea from the same email address.</p><p><blockquote>斯科特女士要求退款，但不想删除她的评论。第二天，另一位代表联系了她，拒绝给她退款。电子邮件中写道：“差评对我们来说是致命的打击。”“你能帮我删除评论吗？如果可以，我想退还20美元给你以表示感谢。”（这是斯科特女士支付的两倍。）几个小时后，她收到了来自同一个电子邮件地址的另一份请求。</blockquote></p><p>“It was so creepy. They emailed me directly about it over and over,” Ms. Scott said.</p><p><blockquote>“这太令人毛骨悚然了。他们一遍又一遍地直接给我发电子邮件询问此事，”斯科特女士说。</blockquote></p><p>Ms. Scott contacted Amazon twice about the matter. I reviewed Amazon’s chat transcripts and emails.</p><p><blockquote>斯科特女士就此事两次联系亚马逊。我查看了亚马逊的聊天记录和电子邮件。</blockquote></p><p>In an April 16 customer-service chat, an Amazon agent told Ms. Scott, “I am forwarding to the team who will get back to you on this within 48 hours. They will make sure the seller will be no longer associated with Amazon.” She said no one got back to her.</p><p><blockquote>在4月16日的客服聊天中，一名亚马逊代理商告诉斯科特女士，“我正在转发给团队，他们将在48小时内回复您。他们将确保卖家不再与亚马逊有关联。”她说没人回复她。</blockquote></p><p>When she received more unwanted emails in July, Ms. Scott called Amazon’s support hotline. A rep told her via email that the case would be investigated, but Amazon wouldn’t be able to release the outcome of the investigation.</p><p><blockquote>当斯科特女士在7月份收到更多不想要的电子邮件时，她拨打了亚马逊的支持热线。一名代表通过电子邮件告诉她，将对此案进行调查，但亚马逊无法公布调查结果。</blockquote></p><p>The listing—and its positive reviews—remained live after Ms. Scott’s complaints. But after I asked Amazon to comment on the situation for this column, the listing disappeared, and both the brand, Auxtun, and the seller, HoHousstore, no longer appear to be on Amazon. “The issue you’re highlighting was detected by our internal processes, and the appropriate enforcement actions were taken,” the Amazon spokesman said. Neither Auxtun nor HoHousstore responded to requests for comment.</p><p><blockquote>在斯科特女士投诉后，这份清单及其正面评价仍然有效。但在我要求亚马逊对本专栏的情况发表评论后，该列表消失了，品牌Auxtun和卖家HoHousstore似乎都不再出现在亚马逊上。亚马逊发言人表示：“我们的内部流程发现了您强调的问题，并采取了适当的执法行动。”Auxtun和HoHousstore均未回应置评请求。</blockquote></p><p>It wasn’t an isolated incident. In this kitchenware niche, at least a dozen other customers said in reviews that they were pressured to revise their initial low ratings.</p><p><blockquote>这不是一起孤立的事件。在这个厨具利基市场，至少有十几位其他顾客在评论中表示，他们被迫修改了最初的低评级。</blockquote></p><p>Many top search results currently in Amazon’s “oil spray” category feature the same design, sold under different brands and sellers. One product, with more than 4,600 ratings, has telling reviews. “Product doesn’t work and company will bother you till you change review,” a customer wrote. “Seller offers $20-$30 to delete negative reviews,” said another. Both gave the spray one star. Neither the seller nor the brand responded to requests for comment via Amazon’s internal messaging system.</p><p><blockquote>目前亚马逊“油喷雾”类别中的许多热门搜索结果都具有相同的设计，以不同的品牌和卖家出售。一款产品拥有超过4600个评分，拥有生动的评论。一位顾客写道：“产品不起作用，公司会打扰你，直到你改变评论。”“卖家提供20-30美元来删除负面评论，”另一位人士表示。两人都给了喷雾一颗星。卖家和品牌都没有回应通过亚马逊内部消息系统的置评请求。</blockquote></p><p></p><p>Sellers and brands sometimes find ways to reach customers away from Amazon’s watchful gaze. Ms. Scott thinks that a “free gift” insert for a cooking thermometer in the oil spray’s packaging—which prompted her to enter her email address and order ID—was how the brand was able to link the negative review with her address. The Amazon spokesman said the insert is a violation of company policy.</p><p><blockquote>卖家和品牌有时会找到远离亚马逊警惕目光的方法来接触顾客。斯科特女士认为，油喷雾包装中的烹饪温度计“免费礼品”插页——提示她输入电子邮件地址和订单ID——是该品牌能够将负面评论与她的地址联系起来的原因。亚马逊发言人表示，该插页违反了公司政策。</blockquote></p><p>The seller might have been able to look up her name and mailing address in sales records provided by Amazon, and use that information to find her email address. In April, after Ms. Scott purchased the oil spray bottle, Amazon stopped including names and mailing addresses in records of most Amazon-fulfilled purchases. Sellers now typically see only a buyer’s city, state and ZIP Code.</p><p><blockquote>卖家可能能够在亚马逊提供的销售记录中查找她的姓名和邮寄地址，并使用这些信息找到她的电子邮件地址。今年4月，斯科特女士购买了喷油瓶后，亚马逊停止在大多数亚马逊履行的购买记录中包含姓名和邮寄地址。卖家现在通常只能看到买家的城市、州和邮政编码。</blockquote></p><p>Ben Hendin of Tulsa, Okla.—who was featured in my report on the fake Amazon-review economy—said he heard from a seller four times after posting a negative review of an unsatisfactory $17 finger splint. The seller increased the amount of money it was willing to pay for him to delete the review, eventually reaching $40.</p><p><blockquote>俄克拉荷马州塔尔萨的本·亨丁（Ben Hendin）在我关于假亚马逊评论经济的报告中提到过他，他说，在发布了一个不令人满意的17美元手指夹板的负面评论后，他收到了四次卖家的来信。卖家增加了愿意为他删除评论支付的金额，最终达到40美元。</blockquote></p><p>When Mr. Hendin asked how this seller got his contact info, the representative replied: “Boss found it through social software search for names.” The people who reached out to Mr. Hendin didn’t respond to my requests for comment.</p><p><blockquote>当Hendin先生询问这位卖家如何获得他的联系方式时，该代表回答说：“老板是通过社交软件搜索姓名找到的。”联系亨丁先生的人没有回应我的置评请求。</blockquote></p><p>James Thomson, a former Amazon employee who is now a partner at brand consultancy Buy Box Experts, said some third-party tools take customers’ shipping information and match it to known email addresses. He emphasized that the practice violates Amazon’s rules and that he wouldn’t recommend sellers or brands use these tools.</p><p><blockquote>前亚马逊员工、现任品牌咨询公司Buy Box Experts合伙人的詹姆斯·汤姆森(James Thomson)表示，一些第三方工具会获取客户的送货信息并将其与已知的电子邮件地址进行匹配。他强调，这种做法违反了亚马逊的规则，他不会建议卖家或品牌使用这些工具。</blockquote></p><p>One company, called Matic Chain, offers an email extraction service for Amazon sellers. A company representative told me over email that it uses Google and social media to match buyers’ names with contact information. When I asked if the company knew this was a violation of Amazon policy, the rep didn’t respond.</p><p><blockquote>一家名为Matic Chain的公司为亚马逊卖家提供电子邮件提取服务。一位公司代表通过电子邮件告诉我，它使用谷歌和社交媒体将买家的姓名与联系信息进行匹配。当我问公司是否知道这违反了亚马逊的政策时，该代表没有回应。</blockquote></p><p>Another business, called ZonBoost, says it provides email addresses from reviews for up to $60 a piece. ZonBoost didn’t respond to requests for comment.</p><p><blockquote>另一家名为ZonBoost的公司表示，它提供来自评论的电子邮件地址，每个价格高达60美元。ZonBoost没有回应置评请求。</blockquote></p><p>“Amazon provides a great deal of help content, proactive coaching, warnings and other assistance to sellers to ensure they remain compliant with our clearly stated policies. We have clear policies for both reviewers and selling partners that prohibit abuse of our community features, and we suspend, ban and take legal action against those who violate these policies,” the Amazon spokesman said. “Bad actors that attempt to abuse our system make up a tiny fraction of activity on our site and we use sophisticated tools to combat them and we make it increasingly difficult for them to hide.”</p><p><blockquote>“亚马逊向卖家提供大量帮助内容、主动辅导、警告和其他帮助，以确保他们遵守我们明确规定的政策。我们对评论者和销售合作伙伴都有明确的政策，禁止滥用我们的社区功能，我们暂停、禁止并对违反这些政策的人采取法律行动，”亚马逊发言人表示。“试图滥用我们系统的不良行为者只占我们网站上活动的一小部分，我们使用复杂的工具来打击他们，我们让他们越来越难以隐藏。”</blockquote></p><p>The spokesman also said, “In 2020, we stopped more than 200 million suspected fake reviews before they were ever seen by a customer, and more than 99% of reviews enforcement was driven by our proactive detection.”</p><p><blockquote>该发言人还表示，“2020年，我们在客户看到之前就阻止了超过2亿条涉嫌虚假评论，超过99%的评论执法是由我们的主动检测推动的。”</blockquote></p><p>The Wall Street Journal has reported cases where Amazon employees were accused of accepting bribes in exchange for information that benefited third-party sellers. Amazon said at the time that it disciplines any employee in violation of the company’s policies, and has installed systems to restrict and audit what employees can access.</p><p><blockquote>《华尔街日报》曾报道过亚马逊员工被指控收受贿赂以换取有利于第三方卖家的信息的案例。亚马逊当时表示，它会对任何违反公司政策的员工进行纪律处分，并安装了系统来限制和审计员工可以访问的内容。</blockquote></p><p>No matter the method a seller or brand might use to obtain customers’ information, the result is the same. It’s hard to trust the authenticity of reviews, and you might be less inclined to leave your own negative review of a product, out of fear of seller retaliation. So, what can you do?</p><p><blockquote>无论卖家或品牌使用何种方法获取客户信息，结果都是一样的。很难相信评论的真实性，出于害怕卖家报复，你可能不太愿意留下自己对产品的负面评论。那么，你能做什么呢？</blockquote></p><p><b>Don’t use your name in Amazon reviews</b>. I encourage people to leave as many Amazon reviews as possible. But if you do, keep your real name or initials out of the write-up to prevent the seller or brand from contacting you off-platform.</p><p><blockquote><b>不要在亚马逊评论中使用您的名字</b>.我鼓励人们留下尽可能多的亚马逊评论。但如果你这样做了，请不要在文章中注明你的真实姓名或首字母，以防止卖家或品牌在平台外联系你。</blockquote></p><p>Go to Your Account and under “Ordering and shopping preferences,” click Your Amazon Profile. There, you can change your public name. Click “Edit your public profile” then “Edit privacy settings” to manage what appears on the profile. You can also choose to hide all activity.</p><p><blockquote>转到您的帐户，在“订购和购物偏好”下，单击您的亚马逊个人资料。在那里，您可以更改您的公共名称。单击“编辑您的公共个人资料”，然后单击“编辑隐私设置”来管理个人资料上显示的内容。您也可以选择隐藏所有活动。</blockquote></p><p><b>Save all of your communications</b>. If you receive any questionable and potentially abusive emails or messages, download or make screenshots of them, so you can forward them to Amazon customer service.</p><p><blockquote><b>保存您的所有通信</b>.如果您收到任何可疑且可能带有辱骂性的电子邮件或信息，请将其下载或截图，以便将其转发给亚马逊客服。</blockquote></p><p><b>Report abuse to Amazon</b>. An Amazon spokesman said customers can report abuse by emailing community-help@amazon.com. Provide as much detail and as many screenshots as possible. Next to reviews, there is also a “Report Abuse” link.</p><p><blockquote><b>向亚马逊举报滥用行为</b>亚马逊发言人表示，顾客可以通过发送电子邮件至community-help@amazon.com举报滥用行为。提供尽可能多的细节和截图。在评论旁边，还有一个“举报滥用”链接。</blockquote></p><p></p><p><b>Block their email address</b>. By replying to the seller or brand, you could be confirming your email address belongs to a legitimate customer, and it might continue to send you messages through different accounts. Instead, in Gmail, click the three dots in the top right corner of the email message to block the sender. In Outlook, select a message, then in the menu bar, go to Message > Junk Mail > Block Sender.</p><p><blockquote><b>阻止他们的电子邮件地址</b>.通过回复卖家或品牌，您可以确认您的电子邮件地址属于合法客户，并且它可能会继续通过不同的帐户向您发送消息。相反，在Gmail中，单击电子邮件右上角的三个点来阻止发件人。在Outlook中，选择一封邮件，然后在菜单栏中，前往“邮件”>“垃圾邮件”>“阻止发件人”。</blockquote></p><p></p>","collect":0,"html":"<!DOCTYPE html>\n<html>\n<head>\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" />\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1.0,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no\"/>\n<meta name=\"format-detection\" content=\"telephone=no,email=no,address=no\" />\n<title>When Amazon Customers Leave Negative Reviews, Some Sellers Hunt Them Down<blockquote>当亚马逊客户留下负面评论时，一些卖家会追捕他们</blockquote></title>\n<style type=\"text/css\">\na,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,\nem,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,\nobject,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{ font:inherit;margin:0;padding:0;vertical-align:baseline;border:0 }\nbody{ font-size:16px; line-height:1.5; color:#999; background:transparent; }\n.wrapper{ overflow:hidden;word-break:break-all;padding:10px; }\nh1,h2{ font-weight:normal; line-height:1.35; margin-bottom:.6em; }\nh3,h4,h5,h6{ line-height:1.35; margin-bottom:1em; }\nh1{ font-size:24px; }\nh2{ font-size:20px; }\nh3{ font-size:18px; }\nh4{ font-size:16px; }\nh5{ font-size:14px; }\nh6{ font-size:12px; }\np,ul,ol,blockquote,dl,table{ margin:1.2em 0; }\nul,ol{ margin-left:2em; }\nul{ list-style:disc; }\nol{ list-style:decimal; }\nli,li p{ margin:10px 0;}\nimg{ max-width:100%;display:block;margin:0 auto 1em; }\nblockquote{ color:#B5B2B1; border-left:3px solid #aaa; padding:1em; }\nstrong,b{font-weight:bold;}\nem,i{font-style:italic;}\ntable{ width:100%;border-collapse:collapse;border-spacing:1px;margin:1em 0;font-size:.9em; }\nth,td{ padding:5px;text-align:left;border:1px solid #aaa; }\nth{ font-weight:bold;background:#5d5d5d; }\n.symbol-link{font-weight:bold;}\n/* header{ border-bottom:1px solid #494756; } */\n.title{ margin:0 0 8px;line-height:1.3;color:#ddd; }\n.meta {color:#5e5c6d;font-size:13px;margin:0 0 .5em; }\na{text-decoration:none; color:#2a4b87;}\n.meta .head { display: inline-block; overflow: hidden}\n.head .h-thumb { width: 30px; height: 30px; margin: 0; padding: 0; border-radius: 50%; float: left;}\n.head .h-content { margin: 0; padding: 0 0 0 9px; float: left;}\n.head .h-name {font-size: 13px; color: #eee; margin: 0;}\n.head .h-time {font-size: 12.5px; color: #7E829C; margin: 0;}\n.small {font-size: 12.5px; display: inline-block; transform: scale(0.9); -webkit-transform: scale(0.9); transform-origin: left; -webkit-transform-origin: left;}\n.smaller {font-size: 12.5px; display: inline-block; transform: scale(0.8); -webkit-transform: scale(0.8); transform-origin: left; -webkit-transform-origin: left;}\n.bt-text {font-size: 12px;margin: 1.5em 0 0 0}\n.bt-text p {margin: 0}\n</style>\n</head>\n<body>\n<div class=\"wrapper\">\n<header>\n<h2 class=\"title\">\nWhen Amazon Customers Leave Negative Reviews, Some Sellers Hunt Them Down<blockquote>当亚马逊客户留下负面评论时，一些卖家会追捕他们</blockquote>\n</h2>\n<h4 class=\"meta\">\n<p class=\"head\">\n<strong class=\"h-name small\">The Wall Street Journal</strong><span class=\"h-time small\">2021-08-09 10:17</span>\n</p>\n</h4>\n</header>\n<article>\n<p><i>Don’t share personal information in reviews or with Amazon sellers; save messages in case you decide to report them.</i></p><p><blockquote><i>不要在评论中或与亚马逊卖家分享个人信息；保存消息，以防您决定举报它们。</i></blockquote></p><p>Ever wonder how cheap, no-name products on <a href=\"https://laohu8.com/S/AMZN\">Amazon.com</a> can amass hundreds, sometimes thousands, of nearly perfect star ratings, with just a handful of negative reviews?</p><p><blockquote>有没有想过无名产品有多便宜<a href=\"https://laohu8.com/S/AMZN\">亚马逊</a>可以积累数百，有时数千，几乎完美的星级，只有少数负面评论？</blockquote></p><p>Here’s one way: Some sellers are reaching out to unhappy buyers to revise or delete their negative reviews, in exchange for refunds or gift cards. With fewer disgruntled shoppers, the overall average star rating rises.</p><p><blockquote>这里有一种方法：一些卖家正在联系不满意的买家，修改或删除他们的负面评论，以换取退款或礼品卡。随着不满的购物者减少，整体平均星级上升。</blockquote></p><p>Sellers who ship products via Amazon aren’t supposed to reach out to customers outside of Amazon’s official channel—in fact, it’s a violation of the terms they agree to on the retail platform.</p><p><blockquote>通过亚马逊运送产品的卖家不应该接触亚马逊官方渠道之外的客户——事实上，这违反了他们在零售平台上同意的条款。</blockquote></p><p>In March, New Yorker Katherine Scott picked out an oil spray bottle for cooking, based on nearly 1,000 glowing Amazon reviews of the product, which had a 4.5-star rating average. When the $10 sprayer arrived, she found the item didn’t work as advertised: Instead of a mist, it produced a stream of oil, she said. “It was like a Super Soaker gun instead of a spray-paint can, which defeats the purpose of the product,” she said. She left a negative review.</p><p><blockquote>今年3月，纽约人凯瑟琳·斯科特(Katherine Scott)根据亚马逊对该产品的近1,000条好评，挑选了一款用于烹饪的喷油瓶，该产品的平均评分为4.5星。当10美元的喷雾器到达时，她发现该产品并不像广告宣传的那样有效：她说，它产生的不是雾，而是一股油。“这就像一把超级浸泡枪，而不是一个喷漆罐，这违背了产品的目的，”她说。她留下了负面评价。</blockquote></p><p>A week later, Ms. Scott received an email from someone claiming to be from the customer-service team of the oil sprayer’s brand, Auxtun—correspondence which I have reviewed.</p><p><blockquote>一周后，斯科特女士收到了一封自称来自喷油器品牌Auxtun客户服务团队的电子邮件——我已经查看了这些信件。</blockquote></p><p>“We are willing to refund in full,” the representative wrote. “We hope you can reconsider deleting comments at your convenience okay?”</p><p><blockquote>“我们愿意全额退款，”该代表写道。“我们希望你能在方便的时候重新考虑删除评论，好吗？”</blockquote></p><p>The message concluded, “When we do not receive a response, we will assume that you did not see it, and will continue to send emails.”</p><p><blockquote>该消息的结论是，“当我们没有收到回复时，我们将假设您没有看到它，并将继续发送电子邮件。”</blockquote></p><p>The seller shouldn’t have had her email address. Sellers who fulfill orders themselves do receive customer names and mailing addresses. But for orders that Amazon itself fulfills, customer data is supposed to be shielded from sellers and brands.</p><p><blockquote>卖家不应该有她的电子邮件地址。自己完成订单的卖家确实会收到客户姓名和邮寄地址。但对于亚马逊自己履行的订单，客户数据应该不受卖家和品牌的影响。</blockquote></p><p>Sellers are permitted to communicate with buyers through Amazon’s built-in messaging platform, which hides the customer’s email address. Amazon’s terms of service also prohibit sellers from requesting that a customer remove a negative review or post a positive one.</p><p><blockquote>卖家可以通过亚马逊内置的消息平台与买家沟通，该平台会隐藏客户的电子邮件地址。亚马逊的服务条款还禁止卖家要求顾客删除负面评论或发布正面评论。</blockquote></p><p>“We do not share customer email addresses with third-party sellers,” an Amazon spokesman told me.</p><p><blockquote>“我们不会与第三方卖家共享客户电子邮件地址，”亚马逊发言人告诉我。</blockquote></p><p>Meanwhile, brands, which can be distinct from sellers, may reach out to unsatisfied customers through Amazon’s messaging service, but they also aren’t allowed to ask customers to remove negative reviews.</p><p><blockquote>与此同时，与卖家不同的品牌可以通过亚马逊的消息服务联系不满意的客户，但他们也不允许要求客户删除负面评论。</blockquote></p><p>Ms. Scott asked for a refund but didn’t want to delete her review. Another representative reached out the next day and declined to issue her refund. “A bad review is a fatal blow to us,” read the email. “Could you help me delete the review? If you can, I want to refund $20 to you to express my gratitude.” (This was twice what Ms. Scott paid.) A few hours later, she received another plea from the same email address.</p><p><blockquote>斯科特女士要求退款，但不想删除她的评论。第二天，另一位代表联系了她，拒绝给她退款。电子邮件中写道：“差评对我们来说是致命的打击。”“你能帮我删除评论吗？如果可以，我想退还20美元给你以表示感谢。”（这是斯科特女士支付的两倍。）几个小时后，她收到了来自同一个电子邮件地址的另一份请求。</blockquote></p><p>“It was so creepy. They emailed me directly about it over and over,” Ms. Scott said.</p><p><blockquote>“这太令人毛骨悚然了。他们一遍又一遍地直接给我发电子邮件询问此事，”斯科特女士说。</blockquote></p><p>Ms. Scott contacted Amazon twice about the matter. I reviewed Amazon’s chat transcripts and emails.</p><p><blockquote>斯科特女士就此事两次联系亚马逊。我查看了亚马逊的聊天记录和电子邮件。</blockquote></p><p>In an April 16 customer-service chat, an Amazon agent told Ms. Scott, “I am forwarding to the team who will get back to you on this within 48 hours. They will make sure the seller will be no longer associated with Amazon.” She said no one got back to her.</p><p><blockquote>在4月16日的客服聊天中，一名亚马逊代理商告诉斯科特女士，“我正在转发给团队，他们将在48小时内回复您。他们将确保卖家不再与亚马逊有关联。”她说没人回复她。</blockquote></p><p>When she received more unwanted emails in July, Ms. Scott called Amazon’s support hotline. A rep told her via email that the case would be investigated, but Amazon wouldn’t be able to release the outcome of the investigation.</p><p><blockquote>当斯科特女士在7月份收到更多不想要的电子邮件时，她拨打了亚马逊的支持热线。一名代表通过电子邮件告诉她，将对此案进行调查，但亚马逊无法公布调查结果。</blockquote></p><p>The listing—and its positive reviews—remained live after Ms. Scott’s complaints. But after I asked Amazon to comment on the situation for this column, the listing disappeared, and both the brand, Auxtun, and the seller, HoHousstore, no longer appear to be on Amazon. “The issue you’re highlighting was detected by our internal processes, and the appropriate enforcement actions were taken,” the Amazon spokesman said. Neither Auxtun nor HoHousstore responded to requests for comment.</p><p><blockquote>在斯科特女士投诉后，这份清单及其正面评价仍然有效。但在我要求亚马逊对本专栏的情况发表评论后，该列表消失了，品牌Auxtun和卖家HoHousstore似乎都不再出现在亚马逊上。亚马逊发言人表示：“我们的内部流程发现了您强调的问题，并采取了适当的执法行动。”Auxtun和HoHousstore均未回应置评请求。</blockquote></p><p>It wasn’t an isolated incident. In this kitchenware niche, at least a dozen other customers said in reviews that they were pressured to revise their initial low ratings.</p><p><blockquote>这不是一起孤立的事件。在这个厨具利基市场，至少有十几位其他顾客在评论中表示，他们被迫修改了最初的低评级。</blockquote></p><p>Many top search results currently in Amazon’s “oil spray” category feature the same design, sold under different brands and sellers. One product, with more than 4,600 ratings, has telling reviews. “Product doesn’t work and company will bother you till you change review,” a customer wrote. “Seller offers $20-$30 to delete negative reviews,” said another. Both gave the spray one star. Neither the seller nor the brand responded to requests for comment via Amazon’s internal messaging system.</p><p><blockquote>目前亚马逊“油喷雾”类别中的许多热门搜索结果都具有相同的设计，以不同的品牌和卖家出售。一款产品拥有超过4600个评分，拥有生动的评论。一位顾客写道：“产品不起作用，公司会打扰你，直到你改变评论。”“卖家提供20-30美元来删除负面评论，”另一位人士表示。两人都给了喷雾一颗星。卖家和品牌都没有回应通过亚马逊内部消息系统的置评请求。</blockquote></p><p></p><p>Sellers and brands sometimes find ways to reach customers away from Amazon’s watchful gaze. Ms. Scott thinks that a “free gift” insert for a cooking thermometer in the oil spray’s packaging—which prompted her to enter her email address and order ID—was how the brand was able to link the negative review with her address. The Amazon spokesman said the insert is a violation of company policy.</p><p><blockquote>卖家和品牌有时会找到远离亚马逊警惕目光的方法来接触顾客。斯科特女士认为，油喷雾包装中的烹饪温度计“免费礼品”插页——提示她输入电子邮件地址和订单ID——是该品牌能够将负面评论与她的地址联系起来的原因。亚马逊发言人表示，该插页违反了公司政策。</blockquote></p><p>The seller might have been able to look up her name and mailing address in sales records provided by Amazon, and use that information to find her email address. In April, after Ms. Scott purchased the oil spray bottle, Amazon stopped including names and mailing addresses in records of most Amazon-fulfilled purchases. Sellers now typically see only a buyer’s city, state and ZIP Code.</p><p><blockquote>卖家可能能够在亚马逊提供的销售记录中查找她的姓名和邮寄地址，并使用这些信息找到她的电子邮件地址。今年4月，斯科特女士购买了喷油瓶后，亚马逊停止在大多数亚马逊履行的购买记录中包含姓名和邮寄地址。卖家现在通常只能看到买家的城市、州和邮政编码。</blockquote></p><p>Ben Hendin of Tulsa, Okla.—who was featured in my report on the fake Amazon-review economy—said he heard from a seller four times after posting a negative review of an unsatisfactory $17 finger splint. The seller increased the amount of money it was willing to pay for him to delete the review, eventually reaching $40.</p><p><blockquote>俄克拉荷马州塔尔萨的本·亨丁（Ben Hendin）在我关于假亚马逊评论经济的报告中提到过他，他说，在发布了一个不令人满意的17美元手指夹板的负面评论后，他收到了四次卖家的来信。卖家增加了愿意为他删除评论支付的金额，最终达到40美元。</blockquote></p><p>When Mr. Hendin asked how this seller got his contact info, the representative replied: “Boss found it through social software search for names.” The people who reached out to Mr. Hendin didn’t respond to my requests for comment.</p><p><blockquote>当Hendin先生询问这位卖家如何获得他的联系方式时，该代表回答说：“老板是通过社交软件搜索姓名找到的。”联系亨丁先生的人没有回应我的置评请求。</blockquote></p><p>James Thomson, a former Amazon employee who is now a partner at brand consultancy Buy Box Experts, said some third-party tools take customers’ shipping information and match it to known email addresses. He emphasized that the practice violates Amazon’s rules and that he wouldn’t recommend sellers or brands use these tools.</p><p><blockquote>前亚马逊员工、现任品牌咨询公司Buy Box Experts合伙人的詹姆斯·汤姆森(James Thomson)表示，一些第三方工具会获取客户的送货信息并将其与已知的电子邮件地址进行匹配。他强调，这种做法违反了亚马逊的规则，他不会建议卖家或品牌使用这些工具。</blockquote></p><p>One company, called Matic Chain, offers an email extraction service for Amazon sellers. A company representative told me over email that it uses Google and social media to match buyers’ names with contact information. When I asked if the company knew this was a violation of Amazon policy, the rep didn’t respond.</p><p><blockquote>一家名为Matic Chain的公司为亚马逊卖家提供电子邮件提取服务。一位公司代表通过电子邮件告诉我，它使用谷歌和社交媒体将买家的姓名与联系信息进行匹配。当我问公司是否知道这违反了亚马逊的政策时，该代表没有回应。</blockquote></p><p>Another business, called ZonBoost, says it provides email addresses from reviews for up to $60 a piece. ZonBoost didn’t respond to requests for comment.</p><p><blockquote>另一家名为ZonBoost的公司表示，它提供来自评论的电子邮件地址，每个价格高达60美元。ZonBoost没有回应置评请求。</blockquote></p><p>“Amazon provides a great deal of help content, proactive coaching, warnings and other assistance to sellers to ensure they remain compliant with our clearly stated policies. We have clear policies for both reviewers and selling partners that prohibit abuse of our community features, and we suspend, ban and take legal action against those who violate these policies,” the Amazon spokesman said. “Bad actors that attempt to abuse our system make up a tiny fraction of activity on our site and we use sophisticated tools to combat them and we make it increasingly difficult for them to hide.”</p><p><blockquote>“亚马逊向卖家提供大量帮助内容、主动辅导、警告和其他帮助，以确保他们遵守我们明确规定的政策。我们对评论者和销售合作伙伴都有明确的政策，禁止滥用我们的社区功能，我们暂停、禁止并对违反这些政策的人采取法律行动，”亚马逊发言人表示。“试图滥用我们系统的不良行为者只占我们网站上活动的一小部分，我们使用复杂的工具来打击他们，我们让他们越来越难以隐藏。”</blockquote></p><p>The spokesman also said, “In 2020, we stopped more than 200 million suspected fake reviews before they were ever seen by a customer, and more than 99% of reviews enforcement was driven by our proactive detection.”</p><p><blockquote>该发言人还表示，“2020年，我们在客户看到之前就阻止了超过2亿条涉嫌虚假评论，超过99%的评论执法是由我们的主动检测推动的。”</blockquote></p><p>The Wall Street Journal has reported cases where Amazon employees were accused of accepting bribes in exchange for information that benefited third-party sellers. Amazon said at the time that it disciplines any employee in violation of the company’s policies, and has installed systems to restrict and audit what employees can access.</p><p><blockquote>《华尔街日报》曾报道过亚马逊员工被指控收受贿赂以换取有利于第三方卖家的信息的案例。亚马逊当时表示，它会对任何违反公司政策的员工进行纪律处分，并安装了系统来限制和审计员工可以访问的内容。</blockquote></p><p>No matter the method a seller or brand might use to obtain customers’ information, the result is the same. It’s hard to trust the authenticity of reviews, and you might be less inclined to leave your own negative review of a product, out of fear of seller retaliation. So, what can you do?</p><p><blockquote>无论卖家或品牌使用何种方法获取客户信息，结果都是一样的。很难相信评论的真实性，出于害怕卖家报复，你可能不太愿意留下自己对产品的负面评论。那么，你能做什么呢？</blockquote></p><p><b>Don’t use your name in Amazon reviews</b>. I encourage people to leave as many Amazon reviews as possible. But if you do, keep your real name or initials out of the write-up to prevent the seller or brand from contacting you off-platform.</p><p><blockquote><b>不要在亚马逊评论中使用您的名字</b>.我鼓励人们留下尽可能多的亚马逊评论。但如果你这样做了，请不要在文章中注明你的真实姓名或首字母，以防止卖家或品牌在平台外联系你。</blockquote></p><p>Go to Your Account and under “Ordering and shopping preferences,” click Your Amazon Profile. There, you can change your public name. Click “Edit your public profile” then “Edit privacy settings” to manage what appears on the profile. You can also choose to hide all activity.</p><p><blockquote>转到您的帐户，在“订购和购物偏好”下，单击您的亚马逊个人资料。在那里，您可以更改您的公共名称。单击“编辑您的公共个人资料”，然后单击“编辑隐私设置”来管理个人资料上显示的内容。您也可以选择隐藏所有活动。</blockquote></p><p><b>Save all of your communications</b>. If you receive any questionable and potentially abusive emails or messages, download or make screenshots of them, so you can forward them to Amazon customer service.</p><p><blockquote><b>保存您的所有通信</b>.如果您收到任何可疑且可能带有辱骂性的电子邮件或信息，请将其下载或截图，以便将其转发给亚马逊客服。</blockquote></p><p><b>Report abuse to Amazon</b>. An Amazon spokesman said customers can report abuse by emailing community-help@amazon.com. Provide as much detail and as many screenshots as possible. Next to reviews, there is also a “Report Abuse” link.</p><p><blockquote><b>向亚马逊举报滥用行为</b>亚马逊发言人表示，顾客可以通过发送电子邮件至community-help@amazon.com举报滥用行为。提供尽可能多的细节和截图。在评论旁边，还有一个“举报滥用”链接。</blockquote></p><p></p><p><b>Block their email address</b>. By replying to the seller or brand, you could be confirming your email address belongs to a legitimate customer, and it might continue to send you messages through different accounts. Instead, in Gmail, click the three dots in the top right corner of the email message to block the sender. In Outlook, select a message, then in the menu bar, go to Message > Junk Mail > Block Sender.</p><p><blockquote><b>阻止他们的电子邮件地址</b>.通过回复卖家或品牌，您可以确认您的电子邮件地址属于合法客户，并且它可能会继续通过不同的帐户向您发送消息。相反，在Gmail中，单击电子邮件右上角的三个点来阻止发件人。在Outlook中，选择一封邮件，然后在菜单栏中，前往“邮件”>“垃圾邮件”>“阻止发件人”。</blockquote></p><p></p>\n<div class=\"bt-text\">\n\n\n<p> 来源：<a href=\"https://www.wsj.com/articles/when-amazon-customers-leave-negative-reviews-some-sellers-hunt-them-down-11628420400?mod=business_lead_pos5\">The Wall Street Journal</a></p>\n<p>为提升您的阅读体验，我们对本页面进行了排版优化</p>\n\n\n</div>\n</article>\n</div>\n</body>\n</html>\n","type":0,"thumbnail":"","relate_stocks":{"AMZN":"亚马逊"},"source_url":"https://www.wsj.com/articles/when-amazon-customers-leave-negative-reviews-some-sellers-hunt-them-down-11628420400?mod=business_lead_pos5","is_english":true,"share_image_url":"https://static.laohu8.com/e9f99090a1c2ed51c021029395664489","article_id":"1127238059","content_text":"Don’t share personal information in reviews or with Amazon sellers; save messages in case you decide to report them.Ever wonder how cheap, no-name products on Amazon.com can amass hundreds, sometimes thousands, of nearly perfect star ratings, with just a handful of negative reviews?Here’s one way: Some sellers are reaching out to unhappy buyers to revise or delete their negative reviews, in exchange for refunds or gift cards. With fewer disgruntled shoppers, the overall average star rating rises.Sellers who ship products via Amazon aren’t supposed to reach out to customers outside of Amazon’s official channel—in fact, it’s a violation of the terms they agree to on the retail platform.In March, New Yorker Katherine Scott picked out an oil spray bottle for cooking, based on nearly 1,000 glowing Amazon reviews of the product, which had a 4.5-star rating average. When the $10 sprayer arrived, she found the item didn’t work as advertised: Instead of a mist, it produced a stream of oil, she said. “It was like a Super Soaker gun instead of a spray-paint can, which defeats the purpose of the product,” she said. She left a negative review.A week later, Ms. Scott received an email from someone claiming to be from the customer-service team of the oil sprayer’s brand, Auxtun—correspondence which I have reviewed.“We are willing to refund in full,” the representative wrote. “We hope you can reconsider deleting comments at your convenience okay?”The message concluded, “When we do not receive a response, we will assume that you did not see it, and will continue to send emails.”The seller shouldn’t have had her email address. Sellers who fulfill orders themselves do receive customer names and mailing addresses. But for orders that Amazon itself fulfills, customer data is supposed to be shielded from sellers and brands.Sellers are permitted to communicate with buyers through Amazon’s built-in messaging platform, which hides the customer’s email address. Amazon’s terms of service also prohibit sellers from requesting that a customer remove a negative review or post a positive one.“We do not share customer email addresses with third-party sellers,” an Amazon spokesman told me.Meanwhile, brands, which can be distinct from sellers, may reach out to unsatisfied customers through Amazon’s messaging service, but they also aren’t allowed to ask customers to remove negative reviews.Ms. Scott asked for a refund but didn’t want to delete her review. Another representative reached out the next day and declined to issue her refund. “A bad review is a fatal blow to us,” read the email. “Could you help me delete the review? If you can, I want to refund $20 to you to express my gratitude.” (This was twice what Ms. Scott paid.) A few hours later, she received another plea from the same email address.“It was so creepy. They emailed me directly about it over and over,” Ms. Scott said.Ms. Scott contacted Amazon twice about the matter. I reviewed Amazon’s chat transcripts and emails.In an April 16 customer-service chat, an Amazon agent told Ms. Scott, “I am forwarding to the team who will get back to you on this within 48 hours. They will make sure the seller will be no longer associated with Amazon.” She said no one got back to her.When she received more unwanted emails in July, Ms. Scott called Amazon’s support hotline. A rep told her via email that the case would be investigated, but Amazon wouldn’t be able to release the outcome of the investigation.The listing—and its positive reviews—remained live after Ms. Scott’s complaints. But after I asked Amazon to comment on the situation for this column, the listing disappeared, and both the brand, Auxtun, and the seller, HoHousstore, no longer appear to be on Amazon. “The issue you’re highlighting was detected by our internal processes, and the appropriate enforcement actions were taken,” the Amazon spokesman said. Neither Auxtun nor HoHousstore responded to requests for comment.It wasn’t an isolated incident. In this kitchenware niche, at least a dozen other customers said in reviews that they were pressured to revise their initial low ratings.Many top search results currently in Amazon’s “oil spray” category feature the same design, sold under different brands and sellers. One product, with more than 4,600 ratings, has telling reviews. “Product doesn’t work and company will bother you till you change review,” a customer wrote. “Seller offers $20-$30 to delete negative reviews,” said another. Both gave the spray one star. Neither the seller nor the brand responded to requests for comment via Amazon’s internal messaging system.Sellers and brands sometimes find ways to reach customers away from Amazon’s watchful gaze. Ms. Scott thinks that a “free gift” insert for a cooking thermometer in the oil spray’s packaging—which prompted her to enter her email address and order ID—was how the brand was able to link the negative review with her address. The Amazon spokesman said the insert is a violation of company policy.The seller might have been able to look up her name and mailing address in sales records provided by Amazon, and use that information to find her email address. In April, after Ms. Scott purchased the oil spray bottle, Amazon stopped including names and mailing addresses in records of most Amazon-fulfilled purchases. Sellers now typically see only a buyer’s city, state and ZIP Code.Ben Hendin of Tulsa, Okla.—who was featured in my report on the fake Amazon-review economy—said he heard from a seller four times after posting a negative review of an unsatisfactory $17 finger splint. The seller increased the amount of money it was willing to pay for him to delete the review, eventually reaching $40.When Mr. Hendin asked how this seller got his contact info, the representative replied: “Boss found it through social software search for names.” The people who reached out to Mr. Hendin didn’t respond to my requests for comment.James Thomson, a former Amazon employee who is now a partner at brand consultancy Buy Box Experts, said some third-party tools take customers’ shipping information and match it to known email addresses. He emphasized that the practice violates Amazon’s rules and that he wouldn’t recommend sellers or brands use these tools.One company, called Matic Chain, offers an email extraction service for Amazon sellers. A company representative told me over email that it uses Google and social media to match buyers’ names with contact information. When I asked if the company knew this was a violation of Amazon policy, the rep didn’t respond.Another business, called ZonBoost, says it provides email addresses from reviews for up to $60 a piece. ZonBoost didn’t respond to requests for comment.“Amazon provides a great deal of help content, proactive coaching, warnings and other assistance to sellers to ensure they remain compliant with our clearly stated policies. We have clear policies for both reviewers and selling partners that prohibit abuse of our community features, and we suspend, ban and take legal action against those who violate these policies,” the Amazon spokesman said. “Bad actors that attempt to abuse our system make up a tiny fraction of activity on our site and we use sophisticated tools to combat them and we make it increasingly difficult for them to hide.”The spokesman also said, “In 2020, we stopped more than 200 million suspected fake reviews before they were ever seen by a customer, and more than 99% of reviews enforcement was driven by our proactive detection.”The Wall Street Journal has reported cases where Amazon employees were accused of accepting bribes in exchange for information that benefited third-party sellers. Amazon said at the time that it disciplines any employee in violation of the company’s policies, and has installed systems to restrict and audit what employees can access.No matter the method a seller or brand might use to obtain customers’ information, the result is the same. It’s hard to trust the authenticity of reviews, and you might be less inclined to leave your own negative review of a product, out of fear of seller retaliation. So, what can you do?Don’t use your name in Amazon reviews. I encourage people to leave as many Amazon reviews as possible. But if you do, keep your real name or initials out of the write-up to prevent the seller or brand from contacting you off-platform.Go to Your Account and under “Ordering and shopping preferences,” click Your Amazon Profile. There, you can change your public name. Click “Edit your public profile” then “Edit privacy settings” to manage what appears on the profile. You can also choose to hide all activity.Save all of your communications. If you receive any questionable and potentially abusive emails or messages, download or make screenshots of them, so you can forward them to Amazon customer service.Report abuse to Amazon. An Amazon spokesman said customers can report abuse by emailing community-help@amazon.com. Provide as much detail and as many screenshots as possible. Next to reviews, there is also a “Report Abuse” link.Block their email address. By replying to the seller or brand, you could be confirming your email address belongs to a legitimate customer, and it might continue to send you messages through different accounts. Instead, in Gmail, click the three dots in the top right corner of the email message to block the sender. In Outlook, select a message, then in the menu bar, go to Message > Junk Mail > Block Sender.","news_type":1,"symbols_score_info":{"AMZN":0.9}},"isVote":1,"tweetType":1,"viewCount":683,"commentLimit":10,"likeStatus":false,"favoriteStatus":false,"reportStatus":false,"symbols":[],"verified":2,"subType":0,"readableState":1,"langContent":"EN","currentLanguage":"EN","warmUpFlag":false,"orderFlag":false,"shareable":true,"causeOfNotShareable":"","featuresForAnalytics":[],"commentAndTweetFlag":false,"andRepostAutoSelectedFlag":false,"upFlag":false,"length":4,"xxTargetLangEnum":"ORIG"},"commentList":[],"isCommentEnd":true,"isTiger":false,"isWeiXinMini":false,"url":"/m/post/898103542"}
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