每经热评丨携程“1.5万元机票退票事件”背后根本问题待解，航空公司应当“出来走两步”

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15217元购买的国际机票，起飞前3天退票仅退432元，扣费比例超97%。这起“天价退票费” 事件近日引发全网热议。在央视财经等媒体持续关注下，当事人林先生称收到全额退款。　　7月30日，携程发布情况说明，称用户此次退票确有此前申请退款过程中未向客服提及的个人原因，该原因符合“携程六重服务保障”保障范围，平台启动“六重服务保障”流程。　　原来，所谓的“全额退款”，实乃平台的保障和补偿。按照携程“...

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“小字陷阱”；建立国际机票阶梯退票费率，让退票费与实际损失、退票时间挂钩。总之，规则必须透明，权益必须对等。　　当然，这可能不是某一家航司的问题，因此也需要相关部门发声和发力，在行业层面构建起公开公平公正的退票规则体系。这方面，铁运部门的阶梯式退票政策就值得借鉴：针对普速列车、高铁动车，开车前8天（含）以上退票的，不收取退票费；开车时间前48小时以上的按票价5%计；24小时以上、不足48小时的按票价10%计；不足24小时的按票价20%计。公开透明，标准统一，按规则办事，乘客心服口服。目前各家航司的退票政策五花八门，标准缺失，甚至陷阱丛生。尽管这两个行业有不同市场特点和竞争策略，但背后的逻辑理应相通。　　林先生说，希望一个人的胜利，能带给千千万万消费者更多胜利。把一个趋于极端的偶发事件，变成推动行业普遍进步的契机，这不仅是一位消费者的诉求，更是整个市场的期待。（文章来源：每日经济新闻）","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":false,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":1,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":1,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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