携程回应“1.5万机票退432元”：损失全补，将升级提示

南方都市报07-30

7月30日，南都N视频记者获悉，针对“1.5万元国际机票退票仅退款432元”相关争议，携程方面发布情况说明称，该用户在携程App自助提交退票申请，系统根据该机票对应的航司退改规则自动化处理完毕。经深入沟通了解，用户退票原因符合“携程六重服务保障”保障范围，平台补偿退票损失费用14727元。携程将进一步升级风险提示机制。　　涉事消费者此前仅收到432元退款。　　近日，一则关于“1.5万元机票退票仅退...

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