携程发布国际机票退票争议说明

智通财经07-30

【携程发布国际机票退票争议说明】近日，针对媒体报道的“1.5万元国际机票退票仅退款432元”相关争议。携程表示，2026年7月14日-7月17日，在退票、退款已完成后，用户电话致电客服反馈退票费高，要求协调挽回损失。客服第一时间联系中国国际航空公司发起退款追回或改签申请，但因客票已完成退票、退款，故未能按照该旅客的诉求办理追回或改签。2026年7月27日，经过进一步深入沟通了解，用户此次退票确有...

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