6月黑猫投诉企业红黑榜：淘宝618大促期间价格变动频繁，价保承诺不履行

黑猫投诉07-14

专题：提升消费品质——聚焦2026 “315晚会” 　　黑猫投诉【下载黑猫投诉客户端】发布6月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反映了企业在黑猫投诉平台的投诉处理解决情况。　　截至2026年6月底，黑猫投诉平台累计收到消费者有效投诉超3673万件，企业回复超2860万件，投诉解决超2427万件，其中6月有效投诉超79万件。　　为了更加精准、及时的展现不同细分消费领域企业在黑猫...

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【下载黑猫投诉客户端】发布6月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反映了企业在黑猫投诉平台的投诉处理解决情况。\n　　截至2026年6月底，黑猫投诉平台累计收到消费者有效投诉超3673万件，企业回复超2860万件，投诉解决超2427万件，其中6月有效投诉超79万件。\n　　为了更加精准、及时的展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划分，还会根据近期热点消费事件设置“最受关注领域榜单”，为消费者提供更有价值的消费参考。\n\n　　关键词：淘宝618大促期间价格变动频繁，价保承诺不履行\n　　淘宝商城、天猫、1688、京东、微店登上2026年6月综合电商领域企业服务黑榜\n　　近期有大量消费者反馈，自己618大促期间在淘宝平台下单购买商品，购买时详情页面显示价保618/近期最优惠等，下单后发现商品出现几十元甚至几百元不等的降价，但向平台申请价保时，客服却以各种话术进行搪塞，拒绝退回差价。\n　　关键词：斯凯奇运动鞋仅穿两次鞋面掉皮掉毛\n　　ZARA、卡骆驰、NewBalance、蔻驰、斯凯奇登上2026年6月服饰领域企业服务黑榜\n　　近日，有消费者反馈：于斯凯奇旗舰店购买小金熊男士运动鞋，日常仅短距离穿着 2 次，无暴力使用、泡水行为，鞋面便发生大面积起皮、材质脱落、持续掉毛，丧失穿着价值。面对大量的质量投诉，本月斯凯奇投诉回复率依旧为 0%。\n　　关键词：益禾堂员工吸烟烫伤顾客竟称无碍\n　　益禾堂、刘文祥麻辣烫、NEW牛约堡、茉莉奶白、书亦烧仙草登上2026年6月影音直播领域企业服务黑榜\n　　有消费者反馈，自己前往益禾堂购买饮品，两名店员在店外悬挂横幅，其中一名店员还在吸烟，迟迟未接单制作饮品。消费者提醒已经下单，店员动身去做饮品时，弹烟头弹到消费者身上，导致其手部与衣物被烫伤。事后店员仅简单擦拭衣物，未对烫伤伤口做任何应急处理，还声称伤势并无大碍，未给出合理解决方案。本月益禾堂累计收到投诉35件，均未作有效处理。\n　　关键词：咪咕会员电视手机端不互通，购前无任何提示\n　　咪咕、华数TV、腾讯视频、人人视频、全民K歌登上2026年6月影音直播领域企业服务黑榜\n　　世界杯期间大量用户反映，在手机端购买的咪咕视频足球通会员无法在电视端使用，且升级为超级足球通仍然无法互通，平台未在购买前明确告知，导致消费者无法在大屏上观看世界杯直播，权益严重缩水。本月咪咕视频投诉回复率为0%。\n　　关键词：租号已付款无法使用想取消订单虚贝客服不回消息\n　　租号王、虚贝、山火租号、交易猫、7881网络游戏交易平台登上2026年6月游戏交易平台领域企业服务黑榜\n　　本月有消费者向黑猫投诉反馈自己在虚贝租号无法使用遇到平台客服不回消息的问题。消费者称自己付完款后上号第一时间弹人脸，游戏没有办法正常进行，后续联系不上号主，请求客服帮助取消订单，然而客服从始至终没有回复消息，工作极其敷衍。\n　　关键词：上汽大众帕萨特原厂轮胎轮胎低里程、短年限内开裂\n　　上汽大众、IM智己、广汽丰田、特斯拉汽车、一汽奥迪登上2026年6月汽车领域企业服务黑榜\n　　本月，多位消费者在黑猫投诉平台反映，其购买的上汽大众帕萨特车型在低里程、短年限内出现原厂韩泰轮胎严重开裂问题。有车主购车未满2年、行驶仅2万公里，四条轮胎即出现大面积龟裂；另有车辆行驶不足1万公里便发现胎面及胎侧多处开裂。车主普遍为城市通勤、无暴力驾驶或不良路况，质疑轮胎存在橡胶配方或生产工艺缺陷。消费者联系4S店及轮胎厂家后，部分被以“未达索赔标准”或“自然老化”为由拒绝理赔，另有车主反映投诉后遭推诿，问题迟迟未获解决。\n　　黑猫投诉6月行业红黑榜单\n　　共享服务\n　　红榜：怪兽充电、搜电、松果电单车、街电、倍电、聚宝充、讯闪充、成都诚客至上\n　　黑榜：智慧笑联、光宇科斯特换电、roadbit、青城赤兔共享单车、小电科技、喵走出行、悦快闪充、广东聚充充科技、咻电\n　　购物平台\n　　红榜：乐易购科技天津有限公司、千山集、汇购邦商城、多物优选、闪超科技、好物集商城客服、即购享商城、河南权益多数字科技、卓屿商城、南京合呈网络\n　　黑榜：淘宝商城、闲鱼、天猫、1688、拍机堂、喵速达电器、京东商城、阿里巴巴生意参谋、京东到家、点淘\n　　旅游出行住宿\n　　红榜：青岛海云端、飞悦易登机、一嗨租车、神州租车、成都海洋商旅、火箭出行、耀东方租车、优e出行\n　　黑榜：首都航空、深圳航空、西部航空、成都航空、昆明航空、亚洲航空、奥凯航空、福州航空、喆啡酒店、阿斯兰航空\n　　娱乐生活\n　　红榜：四川星珩云创新科技、和柚科技、荔枝云服、爱奇艺、驾考宝典、广东福祺律师事务所、北京京天科创、湖南中搜网络、棉图科技、有米星\n　　黑榜：微信、酷奇娱乐、峰峻文化、乐刻运动、纷玩岛、Yetimall、腾讯公司、QQ、咪咕、派派\n　　教育培训\n　　红榜：热汗舞蹈、十方教育、顶点财经网络传媒有限公司、河南中安建培、学而思、荔枝微课、梨花教育、粉笔公考、苏州同宠信息科技、猿辅导\n　　黑榜：中公教育、多邻国_Duolingo、讲真、江苏百晓轩教育、环球网校、华图教育、水灵子舞蹈、广州中教互联、阿卡索外教网、星擎至境\n　　最后，黑猫再次提醒广大消费者：\n　　黑猫投诉帮助消费者解决消费纠纷不收取任何费用，凡是以平台官方或合作方名义进行收费解决投诉的均为冒充、欺诈行为，请消费者提高警惕，及时向平台官方举报相关账号并报警。\n　　在黑猫平台发起投诉后，纠纷处理会由被投诉企业与消费者进行联系沟通，黑猫平台不会有客服人员主动联系介入协助退款！也请大家选择官方渠道解决消费纠纷，不要轻信第三方机构或个人办理代理退费以免上当受骗，如遇诈骗请及时向警方反映。\n　　消费者目前可进行投诉的官方途径为：\n　　“黑猫投诉”官网（https：//tousu.sina.com.cn/）\n　　“黑猫投诉”客户端（请从正规应用商店下载）\n　　“黑猫投诉”小程序（微信、百度、支付宝、抖音）\n　　如大家发现仿冒账号，可将仿冒账号信息发送到黑猫官方邮箱：heimaotousu@vip.sina.com\n　　为预防个人信息泄露以及被骗，请注意以下事项：\n　　1、提交投诉前，请仔细查看投诉文字及图片证据中是否暴露自己的姓名、联系方式、住址、订单编号、快递单号等隐私信息，如提交的图片涉及隐私信息，请隐藏图片或提前打码处理。\n　　2、请大家选择官方渠道解决消费纠纷，不要轻信站内私信及评论区提供的纠纷解决途径、联系方式或自称工作人员的账号，不要随意通过QQ或微信等方式添加陌生人，尤其警惕“交钱即可优先处理”、“有特殊渠道可帮忙办理退费”等表述。\n　　3、请不要向陌生人提供银行卡号、密码、身份证号、验证码等信息，更不要通过二维码或不明链接随意汇款，谨防被骗，如遇诈骗请及时报警。\n　　4、对00开头的境外电话请提高警惕，不要轻易相信来电时的显示名称。\n　　5、正规企业客服处理投诉后，会通过消费者的原付款渠道进行退费，如对方要求通过QQ、支付宝、微信、网址链接等其他途径进行退费，请提高警惕，避免提供个人信息或进行缴纳“解冻金”“验证金”“保证金”等转账操作。\n　　为了集中资源和力量更好的为大家服务，黑猫投诉目前只接受消费者在实际消费过程中遇到纠纷的相关投诉，也请大家理解和支持。\n\n\n海量资讯、精准解读，尽在新浪财经APP\n\n责任编辑：相峥","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":false,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":1,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 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