多地推动“人工智能+政务”深度融合不断提升政务数字化水平

证券日报网07-09 11:15

本报记者郭之宸近日，深圳市发布《2026年政务领域人工智能应用场景清单（第一批）》（以下简称《清单》）。《清单》共包含十五个应用场景，覆盖辅助决策、政务服务、机关办公、城市治理、民生服务五大领域。据悉，本年度的清单计划分三批次发布。中国电子商务专家服务中心副主任郭涛对《证券日报》记者表示，人工智能与政务深度融合是数字政府建设的必然趋势。在效率层面，通过人工智能处理重复性政务工作，...

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郭之宸    近日，深圳市发布《2026年政务领域人工智能应用场景清单（第一批）》（以下简称《清单》）。《清单》共包含十五个应用场景，覆盖辅助决策、政务服务、机关办公、城市治理、民生服务五大领域。据悉，本年度的清单计划分三批次发布。    中国电子商务专家服务中心副主任郭涛对《证券日报》记者表示，人工智能与政务深度融合是数字政府建设的必然趋势。在效率层面，通过人工智能处理重复性政务工作，显著提升服务质效；在决策层面，通过海量数据挖掘分析，增强决策的预见性与精准性；在服务层面，推动“一网通办”“智能审批”等落地，提供个性化服务，拓展便民服务的可及性；在治理层面，通过人工智能实时监测城市运行数据，推动治理从被动应对转向主动预防，提升精细化水平。    深圳市此次首批发布的《清单》，具体分为五大领域十五个应用场景。例如，深圳市应急管理局采用大语言模型自然语言理解、多模态空间数据智能融合、数据挖掘与可视化等技术体系，建设AI灾害演变趋势推演智能体、智慧经验资产模型库、推演过程数字人智能图文解说等功能；深圳市水务局采用大语言模型、检索增强生成与规则引擎技术，构建水土保持法规标准、审查要点和典型案例知识库；深圳市政务服务和数据管理局则采用智能语音识别、自然语言理解、智能语音交互等技术，基于人工智能应用，与政务服务知识库深度融合，提供7×24小时无障碍语音咨询和应答服务。    中关村科学城城市大脑股份有限公司总监林斌对《证券日报》记者表示，人工智能为城市政务提供了可感知、可研判、可调度、可追溯的智能化支撑。例如人工智能与应急安全的融合，通过围绕安全生产治理任务，支撑监管部门实时掌握风险态势、精准识别重点隐患、减少重复检查，从“事后处置”向“事前预防”转变。    今年以来，全国各地持续加码“人工智能+政务”，不断提升政务数字化智能化治理和服务水平。例如，银川市审批服务管理局此前发布2026年第一批“人工智能+政务服务”应用场景清单，同步上线政务AI助手“银小服”，此清单共涵盖9个智能化应用场景，涉及智能导引、智能审批、智能问效三大领域。    “人工智能为数字政府建设释放全方位、多层次红利，”郭涛向记者表示，通过人工智能可大幅提升办事便捷度，优化政策制定的科学性，强化城市治理领域风险预警与交通管理效能。    展望未来，在各地政务领域具体实践中，人工智能应用场景将向更多方向延伸。国研新经济研究院创始院长、智能经济首席专家朱克力对《证券日报》记者表示，未来，各地政务AI（人工智能）将依据城市能级、产业基础、治理需求形成三类差异化实践路径，分层错位推进、各有侧重。与此同时，各地也将守住安全底线，建立政务大模型“安全围栏”，兼顾智能赋能与政务信息安全。（编辑 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多地推动“人工智能+政务”深度融合 不断提升政务数字化水平

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多地推动“人工智能+政务”深度融合不断提升政务数字化水平