华住携手腾讯云打造AI住中服务“超级团队” 实现万店规模化落地

经济参考网06-03

近日，华住集团与腾讯云联合宣布，双方携手打造的酒店AI住中服务智能体已在华住旗下超10000家门店上线运行，至今累计已执行超180万次任务。AI住中服务智能体，深刻改变服务效率和用户体验，成为改造“住中服务”的“超级团队”。　　当前酒店行业面临同质化竞争、基层人力短缺、高峰期服务响应慢、体验质量波动等长期痛点，酒店前台常被重复咨询与繁琐流程束缚，难以聚焦有温度的客户服务。作为全球第四大酒店集团，...

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