张勇将向4位“自费买礼物”员工致歉，海底捞承诺未来弱化考核

新京报04-13

新京报讯（记者王萍）4月13日，海底捞发布“伙伴自费买礼物事件”的核查跟进汇报（以下简称“汇报”）。汇报称，对全国1300多家门店排查后，核实存在要求伙伴自费买礼物类事件共4起，涉及咸阳一门店两起，杭州一门店一起，北京一门店一起。上述4起共涉及1237.9元，已于4月12日全部返还伙伴。公司CEO张勇将向4位伙伴直接致歉。　　海底捞汇报截图　　汇报称，海底捞于2026年4月10日起，对全国1300...

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future","themeId":null,"isJumpTheme":false,"ttsUrl":"https://static.tigerbbs.com/f342463823b5bab36e121ebf50ceb440","symbols_score_info":{"89988":0.6,"06862":1.98,"BABA":0.6,"ALBmain":0.6,"HBBD.SI":0.6},"content_text":"新京报讯（记者王萍）4月13日，海底捞发布“伙伴自费买礼物事件”的核查跟进汇报（以下简称“汇报”）。汇报称，对全国1300多家门店排查后，核实存在要求伙伴自费买礼物类事件共4起，涉及咸阳一门店两起，杭州一门店一起，北京一门店一起。上述4起共涉及1237.9元，已于4月12日全部返还伙伴。公司CEO张勇将向4位伙伴直接致歉。　　海底捞汇报截图　　汇报称，海底捞于2026年4月10日起，对全国1300多家门店自2025年1月1日至今的情况进行全面排查，并开放全员匿名反映渠道，截至4月13日，排查情况已核实存在要求伙伴自费买礼物类事件共4起。　　其中杭州一门店一起：2026年2月3日，一名伙伴因未及时关注门店候补订餐信息，门店管理层违规要求伙伴，以三天传菜员折算工资共计1000元购买礼品，用于维护顾客。咸阳一门店两起：2025年1月期间共有两名伙伴因顾客投诉，分别购买价值127.9元、约60元儿童玩具用于维护顾客。北京一门店一起：2025年3月22日，因顾客投诉而购买50元礼品维护。　　上述4起共涉及1237.9元，已于4月12日全部返还伙伴。公司CEO将向4位伙伴直接致歉。　　同时，海底捞已成立员工权益保障专项小组，持续征集违规线索，核实后进行款项退还及责任追究工作。全体在职及离职伙伴在过去遇到的各类违反公司制度的不合理处罚，均可反馈。专项小组在收到有效线索后24小时内，将主动与反馈人取得联系。汇报表示，产生这些乱象的根源是多年来董事会过度激励店长，弱化总部职能建设。不切实际地要求店长完成尽可能多的管理职能，并对门店过度考核导致门店管理层恐惧和焦虑，进而将压力转换给基层伙伴。主要责任在董事会，并非店长。“我们计划分短期和长期两部分来改进。短期为持续核查及退还，长期就是在一年内强化中台建设，完善精益化管理，弱化对门店的考核。”　　4月9日，一名自称在海底捞工作的员工在社交平台实名爆料称，其所在的北京某门店存在多项违规管理行为。其中最受关注的是“员工自费买礼物”，其称但凡出现顾客投诉，无论责任归属，涉事员工都必须自费约500元购买礼品，如毛巾礼盒、毛绒玩具等安抚顾客，有员工因此累计被扣罚数千元。　　4月11日，海底捞发布声明，确认员工反映的情况基本属实，通知全国1000多家门店开展内部排查，核查是否存在类似违规管理行为。（文章来源：新京报）","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":1,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 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