沃尔玛、塔吉特等零售巨头拥抱AI，购物助手出错却需用户担责

IT之家04-06

IT之家 4 月 6 日消息，美国大型零售企业正在加速引入 AI，但在 AI 出错导致用户损失时，却倾向于将责任转嫁给消费者。当地时间 4 月 5 日，据外媒 Futurism 报道，这种做法正逐渐成为行业常态：企业积极推广 AI 功能，却在风险出现时选择抽身，这种“双重标准”正在 AI 浪潮中不断显现。塔吉特近期更新条款，成为这一趋势的最新案例。报道称塔吉特已明确规定，其基于谷歌 Gemini ...

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AI 智能体始终按照用户意图运行，用户应定期检查订单和账户。”塔吉特发言人表示，上述调整确实针对即将推出的 Gemini 助手，但用户仍可通过常规流程申请退货。IT之家从报道中获悉，类似做法也出现在沃尔玛。沃尔玛在推出 AI 购物助手 Sparky 的同时，也通过条款明确规避责任。沃尔玛在政策中写道：“生成式 AI 可能提供不准确、不完整或过时的信息，也可能出现误导或错误，甚至误解用户输入并回答错误问题，且相关信息未经过验证。”在 AI 被快速引入零售场景的同时，企业正在通过规则设计，将潜在风险更多转移给消费者。","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":1,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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