美团回应“APP删除用户图片”：第三方SDK冲突导致，波及范围约数百人，承担全部费用和损失

澎湃新闻03-24

炒股就看金麒麟分析师研报，权威，专业，及时，全面，助您挖掘潜力主题机会！　　近日，有部分安卓用户反映，在使用美团APP期间收到图片和视频被异常删除的提示。　　3月24日，美团官方客服向澎湃新闻记者回应称：“该问题主要是安卓系统在极少数情况下，APP自动缓存清理时遇到第三方SDK冲突导致异常。问题发生后至今，累计有180多位用户进线客服咨询，预计潜在波及用户范围约在数百人。我们在发现该问题后已...

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\n　　近日，有部分安卓用户反映，在使用美团APP期间收到图片和视频被异常删除的提示。\n　　3月24日，美团官方客服向澎湃新闻记者回应称：“该问题主要是安卓系统在极少数情况下，APP自动缓存清理时遇到第三方SDK冲突导致异常。问题发生后至今，累计有180多位用户进线客服咨询，预计潜在波及用户范围约在数百人。我们在发现该问题后已第一时间进行紧急修复。”\n　　美团客服表示，此次问题仅发生在用户本地手机系统层面，美团App不会读取、存储或转移任何用户个人数据，用户隐私及账户信息均未受到影响。\n　　记者了解到，美团在发现问题后已迅速成立专项技术支持小组，联合专业安全技术团队协助受影响用户找回数据。美团客服介绍，已向每一位受影响用户致歉，并将承担全部费用和赔偿相应损失。\n　　澎湃新闻记者 范佳来\n\n\n海量资讯、精准解读，尽在新浪财经APP\n\n责任编辑：郝欣煜","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":1,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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