政企合力护航新就业群体“乐业”

中国新闻网03-14

中新网北京3月14日电 (记者吕少威)外卖骑手、网约配送员、网约车司机、互联网货运司机等新就业群体，穿梭在城市烟火中，成为服务民生、畅通经济的重要力量。聚焦该群体权益保障，政府相关部门大力引导，并为权益保障“立规矩”。诸多头部平台企业积极响应，不断进行机制探索，在自身发展的同时实现与从业者共赢。在双向奔赴中，新就业形态劳动者的权益“保障网”越织越密。黑龙江省漠河市，这座中国最北端的城市，冬天最冷...

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吕少威)外卖骑手、网约配送员、网约车司机、互联网货运司机等新就业群体，穿梭在城市烟火中，成为服务民生、畅通经济的重要力量。聚焦该群体权益保障，政府相关部门大力引导，并为权益保障“立规矩”。诸多头部平台企业积极响应，不断进行机制探索，在自身发展的同时实现与从业者共赢。在双向奔赴中，新就业形态劳动者的权益“保障网”越织越密。黑龙江省漠河市，这座中国最北端的城市，冬天最冷可达零下四十摄氏度以下。作为“最北快递员”群体的一员，京东快递小哥尚祖峰告诉记者，以前骑着电动三轮车送货，手机冻关机、手脚冻僵是常事。他把这事反映给了片区经理，不到一个月，整个漠河营业部的配送车全换成了带暖风的三轮车。“公司真听咱们的意见。”尚祖峰说。如何让奋斗者安心工作、体面生活？京东集团将“投资于人”视为构建可持续商业生态的核心。财报数据显示，截至2025年底，京东体系员工总数超90万人，全年人力资源总支出达1572亿元，同比增加337亿元。“三个100%”让劳动者更安心：京东集团不仅是国内首家与快递员签订正式劳动合同并缴纳“五险一金”的民营企业，更实现了全职骑手“三个100%”——即100%签订劳动合同、100%缴纳“五险一金”、100%享受正式职工福利。截至目前，京东集团已为超过15万名全职骑手缴纳“五险一金”，切实解决职工在医疗、养老、住房等方面的后顾之忧。在政府的大力引导下，越来越多的平台企业开始探索与劳动者建立更稳定的劳动关系。在京平台企业落实国家协调劳动关系三方《新就业形态劳动者权益协商指引》和人社部关于新就业形态劳动者工作的“两指引一指南”要求，加强协商协调机制建设，进一步强化新就业形态劳动者权益保障。2021年底，京东集团召开了首次集体协商会议，签订了集体合同，率先在平台企业中建立了全国性、跨区域的集体协商及职工代表大会制度，实现了集体协商与职代会制度的同步推进，在行业内起到了示范作用。2025年2月，京东集团召开第二轮集体协商会议。职工代表围绕新就业形态劳动者的保障问题，与企业方面对面协商。最终加入了落实产业工人队伍建设改革、新就业形态劳动者关怀保障、工会劳动法律监督机制、日常性协商等新的内容。形成的《京东集团集体合同(草案)》经民主程序审议通过。同年3月，全职骑手的“五险一金”也进行了落地。北京市总工会权益工作部部长邵英男对此评价，“京东集团率先在平台企业中建立了全国性、跨区域的集体协商，具有标杆和引领意义，为推进平台企业集体协商、维护新就业形态劳动者权益提供了鲜活的实践样本。京东集团首轮集体协商召开后，带动其他头部平台企业陆续开展集体协商或者恳谈会等多种形式的协商工作。”在面对面的集体协商下，京东建立起立体化、多方位的职工权益保障体系。京东工会相关负责人介绍，“我们建立了覆盖全体职工的‘7＋3＋X’服务体系，从身心健康、职业成长、家庭幸福等职工职业发展全生命周期考虑，创建覆盖员工身心健康、衣食住行、幸福家园等7个场景的服务体系，再加上法定福利、补充福利、特色福利这3个支撑，以及代表各部门特色关怀服务的X，就构成了面向京东全体员工的服务体系、保障体系。”在外打拼，有一个温馨舒适的居住环境是许多劳动者最大的心愿之一。京东已面向一线员工提供了2.8万套住房。近3个月来，已在北京、武汉、成都等多地挂牌“小哥之家”。今年春节，“小哥之家”迎来了一线员工的父母妻儿反向奔赴，安居团圆。京东还宣布，未来5年将投入220亿，通过租赁、自建以及住房保障基金支持等方式，提供15万套“小哥之家”，以远低于市场价的租金甚至0租金就能搬进地理位置好、配套设施齐全的住房，打造规模最大、质量最优、覆盖最广的小哥住房保障体系。在住房保障之外，京东同步完善一线员工的福利保障、职业培训体系，把对员工的关怀落实到衣食住行与个人成长的全过程之中。从“就业”到“乐业”，职工关切看得见构建和谐劳动关系，既要让劳动者体面就业，又能舒心乐业。这其中，依法保障各项基本权益是核心，健全民主管理体系、畅通职业发展通道等则是关键。多年来，京东集团多渠道拓展职工参与企业管理方式，譬如针对员工分布广、岗位多样等特点，京东探索建起“互联网+”民主管理平台。提案征集、意见表达、会议直播、信息公示等全部数字化，确保职工代表随时随地都能方便参与进去。除了职代会，京东集团还建立起常态化的“职工意见沟通会”。员工关心什么、哪些制度需要改进，定期听取职工意见，推动问题及时有效解决。“我们提的意见，公司真听。我们担忧的问题，公司真解决。”这成了不少京东员工的共同感受。2023年5月，京东北京总部附近的“京东青年城”项目启动建设。该项目用途为职工公寓，包含幼儿园、商业街、体育场馆等系列配套设施。在项目方案设计阶段，京东集团就充分吸收职工意见和建议，职工代表对商业配套、室内装修等的建议均被采纳。“让员工拥有尊严感、幸福感、成就感，这是京东一直强调的理念。”京东集团相关负责人表示，员工工作安心、生活舒心并能不断成长，企业才能走得更远。去年底，广东省和京东在广州共同发起成立全国首家“现代骑手学院”，探索打造“高水平技能骑手转岗和职业提升”的政企校合作标杆。“骑手学院”将依托于广东院校的场地、设施、师资等资源，为京东全职骑手提供职业发展的能力提升保障。未来三年，“骑手学院”的教育培训有望覆盖京东(含德邦、跨越)在粤的所有10万+全职骑手和一线小哥。除了“骑手学院”之外，京东从2014年开始就已启动“我在京东上大学”项目，目前已助力超6500名员工在职深造，京东物流2025年全国技能大赛覆盖36万一线员工，越来越多京东小哥考取技能证书，职业发展更有奔头。今年初，京东集团获评“全国就业与社会保障先进民营企业”。京东集团相关负责人表示，只有将劳动者的获得感融入企业的发展逻辑，让保障与效益同频、尊严与增长同行，民营企业才能在激烈的市场竞争中筑牢根基获得发展。未来，京东将持续探索更具前瞻性的保障机制、更富实效的民主管理方式、更暖人心的乐业工程。(完)\n\n\n海量资讯、精准解读，尽在新浪财经APP","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":0,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 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