eBay终止Facebook客服支持转向AI服务

亿恩网03-11

自2026年3月11日起，eBay将停止通过Facebook页面为卖家提供客服支持，转向AI自助服务。此前英国站已关闭社交平台支持功能，如今美国站也将跟进。这一决定源于近期裁员及客服业务外包与AI化转型。尽管卖家普遍反映社交媒体客服的专业度远胜海外呼叫中心，但eBay仍坚持缩减成本策略，去年关闭"eBay for Business"专页时就引发强烈不满。

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