阿里云X大地财险：国内首个车险智能接报案坐席上线

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今后，在大地财险的报案热线中，只要一通电话，就能完成复杂的车险报案流程。例如，当用户致电：“你好，我这两车追尾了，我要报个案，出个险”，智能坐席将结合语音链路与大模型意图理解，在2-4分钟内准确采集车牌、事故时间、地点、责任归属等十余项关键字段并做出回复。这是阿里云联合大地财险，基于通义晓蜜打造的国内首个“车险智能接报案坐席”，用户通过自然对话即可完成高复杂度报案。截至2月底，大地车险的“智能接...

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