海尔智家APP数字化转型重塑交付体验

中国机器人网02-24

智能家居时代，交付环节是用户形成口碑的关键。一直以来，大件家电的物流配送如同“盲盒”，用户面临“查不到物流车在哪儿、不清楚几点送到、临时有事改不了上门时间”的三大体验痛点。对此，海尔智家APP通过数字化升级，上线“物流订单全程跟踪”功能，将智能家电的交付体验提升到了新的高度。此次升级打破了传统物流的信息壁垒。对于统仓统配的订单，用户打开APP，即可在地图上直观看到配送车辆的实时位置、行驶轨迹以及...

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