与崩坏的联名周边被吐槽破损！安踏官方客服致歉：将补发周边

南方都市报02-12

近日，多位消费者投诉称，他们购买安踏与米哈游旗下《崩坏：星穹铁道》的联名产品，周边破损明显，为此，部分消费者质疑安踏是否用心对待周边产品以及用户体验。　　2月12日晚，多位消费者向南都湾财社记者表示，安踏已就此事向用户致歉，承诺补发周边。安踏官方客服向消费者表示，非常抱歉消费者收到的联名周边出现破损，这一般是快递运送途中挤压造成的，给消费者带来不佳体验，品牌方深表歉意，安踏将登记情况后尽快申请周边...

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Anta official customer service apologizes: peripherals will be reissued","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"82020":0.6,"02020":1.5,"ANPDY":0.6},"content_text":"近日，多位消费者投诉称，他们购买安踏与米哈游旗下《崩坏：星穹铁道》的联名产品，周边破损明显，为此，部分消费者质疑安踏是否用心对待周边产品以及用户体验。　　2月12日晚，多位消费者向南都湾财社记者表示，安踏已就此事向用户致歉，承诺补发周边。安踏官方客服向消费者表示，非常抱歉消费者收到的联名周边出现破损，这一般是快递运送途中挤压造成的，给消费者带来不佳体验，品牌方深表歉意，安踏将登记情况后尽快申请周边商品补发，“目前由于春节期间运力有限，补发商品将于2月24日（农历初八）起陆续安排发货”。　　同日晚，安踏官方客服向南都湾财社记者表示，当天专员发布最新通知称，若消费者收到的周边破损，可以联系客服登记后补发。当日稍早，客服曾向记者表示，周边破损是快递暴力运输所致，针对消费者质疑快递盒尺寸不合适等问题，将记录下来不断改善。记者曾发送采访邮件至安踏体育，截至发稿前未得到回应。　　南都此前报道，安踏与《崩坏：星穹铁道》于2025年12月20日官宣联名并推出系列产品，其中板鞋售价539元，袜子售价39元，帽子售价139元。不过，自官宣以来，陆续有在社交平台投诉周边折痕明显、鞋盒损坏、鞋子有瑕疵等，其中，周边折痕明显是较多消费者反映的问题。 　　消费者吐槽联名周边在快递盒中弯折。　　消费者表示，周边镭射票与产品一起放在快递盒，但快递盒尺寸不足，导致镭射票弯折。部分消费者质疑，安踏此次联名产品的价格并不便宜，消费者为了购买周边才会买联名产品，安踏为何不能换一个更大的快递箱，提升用户体验。　　有消费者向南都湾财社记者表示，他向客服反馈该问题后，要求补寄周边，但客服表示没有库存，并提供补偿10元的方案，“补偿10元，不足以满足消费者的期待，也补偿不了粉丝的情感”。 　　2月12日，南都湾财社记者在安踏官方小程序搜索联名产品，商品页面显示产品均已售罄。　　安踏体育（2020.HK）1月20日发布的公告显示，2025年全年，安踏品牌产品零售金额（指线上及线下渠道的销售交易收入）同比低单位数增长，FILA品牌同比中单位数增长，其他品牌同比增长45%-50%。（文章来源：南方都市报）","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"-1","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":1,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":false,"tenantId":"TBCN","deviceId":"web-server-community-laohu8-v3","version":"4.42.0","shortVersion":"4.42.0","platform":"web","vendor":"web","appName":"laohu8","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2610920975","isCrawlerRequest":true}