重磅！亚马逊一年掏出 10 亿美元“补漏洞” ｜跨境圈一周头条

天津市跨境电子...02-03

01退货纠纷迎来收官亚马逊支付超 10 亿美元达成和解近日，亚马逊同意就一项涉及退货与退款处理问题的消费者集体诉讼达成和解，整体金额超过 10 亿美元，成为其近年来金额较高的消费者保护相关案件之一。根据提交给法院的文件，和解方案包括约 6 亿美元直接退还给受影响消费者，另向集体诉讼基金支付 3.095 亿美元现金，同时承诺投入超过 3.63 亿美元，用于升级和改进退货与退款系统。该方案仍需美国联邦...

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Amazon spends US $1 billion a year to \"fill loopholes\" | Weekly headlines in cross-border circles","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"AMZD":0.6,"AMZZ":0.6,"AMZW":0.6,"AMZU":0.6,"AMZY":0.6,"AMZN":1.95,"USAW.SI":0.6,"AZYY":0.6},"content_text":"01退货纠纷迎来收官亚马逊支付超 10 亿美元达成和解近日，亚马逊同意就一项涉及退货与退款处理问题的消费者集体诉讼达成和解，整体金额超过 10 亿美元，成为其近年来金额较高的消费者保护相关案件之一。根据提交给法院的文件，和解方案包括约 6 亿美元直接退还给受影响消费者，另向集体诉讼基金支付 3.095 亿美元现金，同时承诺投入超过 3.63 亿美元，用于升级和改进退货与退款系统。该方案仍需美国联邦地区法院法官 Jamal Whitehead 最终批准。图源网络,侵删该诉讼于 2023 年提起，原告指控亚马逊在宣传“无忧退货”的同时，未能及时完成部分退货退款，导致消费者在商品已寄回的情况下仍被扣款或迟迟未收到退款。诉状称，这一问题给消费者造成了“重大且不合理的经济损失”。亚马逊在和解协议中否认存在不当行为。文件显示，亚马逊此前已向部分客户发放约 5.7 亿美元退款，剩余约 3400 万美元将在本次和解框架下完成支付。符合条件的消费者无需主动申请，法院将依据亚马逊交易记录自动确认赔付对象和金额。亚马逊表示，公司在 2025 年的一次内部审查中发现，确有少量退货因付款未完成或商品无法核实而未能及时退款，并已启动系统性整改。本次和解旨在彻底解决争议，并防止类似问题再次发生。02亚马逊 2026 新卖家计划上线全周期补贴直指成本与利润1 月 27 日，亚马逊正式启动 2026 年度新卖家入驻计划，推出覆盖开店、冷启动与增长阶段的全周期补贴方案，并同步为企业购卖家提供专项优惠。官方测算显示，在补贴全面落地后，美国、日本等站点新卖家的综合成本将明显下降，毛利率空间随之提升，相关权益可在卖家平台一站式申领。图源：网络,侵删","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":0,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":false,"tenantId":"TBCN","deviceId":"web-server-community-laohu8-v3","version":"4.42.0","shortVersion":"4.42.0","platform":"web","vendor":"web","appName":"laohu8","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2608828791","isCrawlerRequest":true}