海尔智家APP实现智慧家庭全生命周期服务

全景网01-28

传统家电的服务流程中，用户的体验是断点式的。下单购物大多是在第三方电商平台，操作时用的是品牌官方APP，出现问题还要找客服电话或第三方平台，售后报修也经常要反复沟通。但随着数字化时代到来，这种不连贯的服务方式，已经被海尔智慧家庭的数字化转型打破。上个月，海尔智家APP再次完成一系列数字化转型升级。用户在APP上即可完成从物流订单全程跟踪、全品类家电智慧管理，再到接收耗材与清洁提醒、AI语音报单等...

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