多家保险理赔年报出炉：AI介入又深又全，平安人寿8秒结案

21世纪经济报道01-29

南方财经全媒体记者林汉垚实习生徐若萱　　今日，多家保险公司发布的2025年度理赔年报披露内容显示，保险业正在经历一场从“数字化工具辅助”向“AI驱动”的范式转移。　　21世纪经济报道记者梳理平安人寿、工银安盛人寿、腾讯微保及众安保险等机构的2025年理赔数据发现，理赔服务发展已不仅局限于速度提升，而是转向了AI大模型对复杂责任判定的深度介入，以及通过数据直连实现的“医保+商保”一站式结算...

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