微软努力重建用户对 Windows 的信任，高管承诺将真正改善系统可靠性

IT之家01-30

IT之家 1 月 30 日消息，今天早间，据外媒 The Verge 报道，用户对 Windows 的信任正在快速流失，微软已经意识到系统到了危险边缘。消息人士透露，Windows 团队接下来几个月将启动名为“swarming”的行动，把工程力量重新集中到性能和可靠性等基本问题上，尽快止住 Windows 11“慢性失血”。微软也承诺，今年会系统性处理 Windows 11 长期存在的痛点。...

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Verge 报道，用户对 Windows 的信任正在快速流失，微软已经意识到系统到了危险边缘。消息人士透露，Windows 团队接下来几个月将启动名为“swarming”的行动，把工程力量重新集中到性能和可靠性等基本问题上，尽快止住 Windows 11“慢性失血”。微软也承诺，今年会系统性处理 Windows 11 长期存在的痛点。Windows 与设备部门总裁帕万 · 达瓦卢里说，Windows Insider 和核心用户的反馈非常明确，微软必须在系统性能、可靠性和整体体验上做出真正有意义的改进。不少改动会从最基础的部分开始，例如修复深色模式、更新多年未被好好维护的旧模块。微软在确实改善驱动稳定性并减少了蓝屏之余，文件资源管理器的卡顿问题依然突出，甚至出现 Linux 比 Windows 更能顺畅跑 Windows 游戏这种尴尬现实。过去一年，Windows 11 的问题越来越集中爆发。远程桌面断线花了数月才修好，甚至连一次旨在改进深色模式的更新，都在打开文件资源管理器时带来白屏闪烁，反而把体验搞得更糟。2026 年刚开始，情况并未好转。1 月更新堪称混乱：部分机器无法正常关机，微软被迫紧急发布带外补丁；一周后又追加第二个补丁修复 OneDrive 和 Dropbox 崩溃。据IT之家此前报道，微软还承认，一些商用 PC 因为系统处于“不正确状态”，在安装 1 月更新后直接无法启动。报道提到，漏洞之外，Windows 11 还在不断制造“使用烦躁感”。微软用越来越强硬的方式推动用户转向 Edge 和 Bing，甚至曾出现近似恶意弹窗的越界操作。开始菜单搜索会强制用 Edge 打开 Bing 结果，即便默认浏览器是 Chrome 或 Firefox；设置界面里也存在强行跳转的入口。Windows 11 里的 AI 新增功能很难赢得好感，微软甚至被讽刺为“Microslop”。AI 被塞进浏览器、任务栏，甚至是画图和记事本，画图应用中还加入了“AI 涂色书”功能。然而，真正能让用户在意的 AI 价值却非常有限。报道认为，微软现在必须面对一个艰难现实：不仅要重新赢回用户信任，还要重新点燃人们对 Windows 的热情。达瓦卢里强调：“信任需要时间重新赢得，微软承诺会与 Windows 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