海尔智家APP升级“AI自诊断”售后服务更主动

智电网01-29

家电突发故障，经常会打乱家庭生活节奏。对于大多数消费者而言，传统的报修流程不仅繁琐，而且充满不确定性：不知道哪里坏了、维修师傅何时上门、是否需要二次等待配件等等。对此，海尔智家APP升级的“AI自诊断”功能，利用数字化技术直击售后痛点，让维修服务从此“心中有数”。在传统模式下，用户发现故障后，通常需要拨打客服电话描述问题，但由于缺乏专业知识，描述往往不准确，还要进行多轮沟通。维修师傅上门排查后，若...

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