亚马逊就退货退款争议达成和解拟向消费者支付3.095亿美元

科技刀哥01-28

亚马逊已同意支付约3.095亿美元给美国消费者，以了结一宗围绕其退货及退款政策的集体诉讼争议。根据提交法院的文件，这项和解属于一宗总额逾10亿美元的更大范围安排，其中包括公司此前已经发放或即将发放的退款超过6亿美元，以及额外将支付给受影响消费者的补偿金。按照和解条款，亚马逊将向一个“不可回转共同基金”注入3.095亿美元，该基金专门用于向本案的集体诉讼成员发放赔付。法院文件显示，除这部分和解...

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pay consumers $309.5 million","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"AMZN":1.96,"USAW.SI":0.6},"content_text":"亚马逊已同意支付约3.095亿美元给美国消费者，以了结一宗围绕其退货及退款政策的集体诉讼争议。 根据提交法院的文件，这项和解属于一宗总额逾10亿美元的更大范围安排，其中包括公司此前已经发放或即将发放的退款超过6亿美元，以及额外将支付给受影响消费者的补偿金。按照和解条款，亚马逊将向一个“不可回转共同基金”注入3.095亿美元，该基金专门用于向本案的集体诉讼成员发放赔付。 法院文件显示，除这部分和解金外，亚马逊此前已经向相关消费者发放了约5.7亿美元退款，尚有约3400万美元退款处于待发放状态。 路透社此前率先披露了这项和解安排的核心金额与结构。除金钱补偿外，亚马逊还同意提供价值逾3.63亿美元的非金钱救济措施，用于改进其退货与退款流程。 这些措施旨在提升系统对退货状态的识别与核验能力，减少因流程漏洞导致的扣费或退款遗漏情况。 在和解文件中，亚马逊否认存在任何不当行为，但同意通过调整流程与支付补偿，来终结这场持续多年的法律纠纷。这起诉讼于2023年提起，指控亚马逊在退货处理过程中给消费者造成了“重大且不合理的金钱损失”。 原告诉称，部分消费者在按要求寄回商品之后，仍然被收取费用，或者未能如期获得退款。 诉状认为，相关做法违反了消费者保护法律，且源于亚马逊内部系统和流程的缺陷，而非个别偶发失误。亚马逊在发给科技媒体的一份声明中表示，公司于2025年进行内部审查后，发现“有一小部分退货订单”存在处理异常。 亚马逊称，在这些个案中，要么系统显示已发起退款但付款流程未最终完成，要么公司无法确认顾客寄回的是正确商品，因此未能及时退款。 亚马逊表示，公司自2025年起已主动为这部分订单开始补发退款，并将在本次和解框架下向符合条件的消费者提供额外赔偿和退款。此次退货和解并非亚马逊面临的唯一合规争议。2025年，该公司曾同意支付25亿美元，以解决美国联邦贸易委员会（FTC）提起的一宗诉讼，后者指控亚马逊通过误导性设计诱导用户订阅Prime会员，并刻意增加取消流程的复杂度。 在那宗案件中，亚马逊目前正通过专门网站接受受影响消费者提交索赔申请。在监管机构和法院持续加大对大型科技平台商业行为审查力度的背景下，亚马逊接连达成大额和解，凸显其在电商、订阅服务和消费者权益保护等领域面临的压力。 对消费者而言，本次3.095亿美元退货退款和解，将在一定程度上弥补因系统或流程错误产生的资金损失，并推动亚马逊进一步优化退货及退款体验。","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":0,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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亚马逊就退货退款争议达成和解 拟向消费者支付3.095亿美元

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亚马逊就退货退款争议达成和解拟向消费者支付3.095亿美元