中国光大银行股份有限公司一种坐席日度排班的规划方法、装置及设备专利获公布（信息技术专利快讯）

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天眼查App显示，2026-01-23，“一种坐席日度排班的规划方法、装置及设备”正式进入公布阶段。申请人为中国光大银行股份有限公司，该项信息技术专利涉及金融客服中心大规模坐席资源在多约束条件下的日度动态排班优化。据专利信息显示，该方法通过融合偏差导向的双策略局部搜索与模拟退火全局优化机制，实现排班效率与准确性的显著提升，能够有效降低月总人力偏差、缩短求解时间，满足大规模复杂约束下的高效排班需求。...

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