威瑞森向受网络中断影响的用户发放20美元信用额度补偿

环球市场播报01-16

威瑞森通信公司（VZ）表示，将向受周三大规模网络中断影响的用户发放 20 美元的账户信用额度补偿，此次故障的原因被认定为软件问题。　　威瑞森在周四上午的一份声明中表示：“昨日，我们的服务未达到用户所期望、同时也是我们对自身要求的卓越标准。” 该公司将为受影响用户提供 20 美元的账户信用额度，这笔补偿金额预计可覆盖 “数日的服务费用”。　　据网络故障监测平台宕机检测器的数据显示，纽约地区用户在...

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月，威瑞森曾遭遇另一起严重的网络中断事故，影响了全美数千名用户，造成数小时的服务瘫痪。当时该公司同样表示，故障根源为软件问题。\n　　国际电气与电子工程师协会高级会员戴维・维特科夫斯基指出，此类服务中断事故通常由外部因素导致，而非运营商自身的问题。该协会负责制定全球范围内的技术标准。\n　　他在一份邮件声明中表示，网络攻击可能是引发服务中断的外部因素之一，但故障也可能源于第三方供应商 —— 这些供应商 “提供外包的计算资源”。其他外部因素还包括 “部分软件更新和补丁包在测试系统中运行正常，但因老旧硬件存在不可预见的适配问题，在实际部署后出现故障”。\n　　威瑞森于周三表示，目前没有任何迹象表明此次网络中断与网络攻击相关。\n　　威瑞森在去年任命了新任首席执行官，聘请原贝宝控股公司高管丹・舒尔曼执掌公司，期望扭转连续多个季度用户流失的颓势。舒尔曼上任后不久，威瑞森便推出了激进的成本削减举措，裁员约 1.3 万人。\n　　周四早盘，威瑞森的股价在纽约证券交易所下跌 1.3%。\n\n\n海量资讯、精准解读，尽在新浪财经APP\n\n责任编辑：郭明煜","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; 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