平安人寿2025年日均赔付超1.1亿元，AI赋能极速赔付

新华财经01-12

新华财经上海1月12日电（记者王淑娟）平安人寿12日发布的2025年度理赔服务年报显示，全年累计赔付495.8万件，总赔付金额达415.1亿元，日均赔付超1.1亿元。2025年，平安人寿客户理赔获赔率达99.2%，最快单笔赔付仅需8秒。2025年，保险行业加速从“事后补偿”向“事前预防、事中关怀”的全周期服务转型，理赔环节作为客户感知保险价值和服务质量的核心触点，是行业高质量发展的关键抓手。平安...

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王淑娟）平安人寿12日发布的2025年度理赔服务年报显示，全年累计赔付495.8万件，总赔付金额达415.1亿元，日均赔付超1.1亿元。2025年，平安人寿客户理赔获赔率达99.2%，最快单笔赔付仅需8秒。2025年，保险行业加速从“事后补偿”向“事前预防、事中关怀”的全周期服务转型，理赔环节作为客户感知保险价值和服务质量的核心触点，是行业高质量发展的关键抓手。平安人寿相关负责人表示，平安人寿坚持科技赋能，着力提升理赔服务品质，提高理赔的便捷性、时效性，打造“省心、省时、又省钱”的差异化理赔服务体验。据悉，2025年，平安人寿引入DeepSeek模型打造全新智能审核引擎，93%的自动审核理赔案件均可在60秒内完成精准责任判定，最快赔付仅需8秒。得益于AI赋能， 2025年，平安人寿的“闪赔”服务赔付金额达到44.9亿元，超208万件理赔在30分钟内给付。“智能预赔”提前给付，减轻客户经济压力，全年共赔付5.3万件，赔付金额超49.1亿元。此外，平安人寿的“直快赔”服务规模持续扩大，2025年赔付近300万件，赔付金额超过140亿元，同比增长200%以上。从理赔类型上看，重疾理赔仍是金额最高的类别。平安人寿2025年共赔付重疾险26.1万件，赔付金额超208.6亿元，超过总理赔金额的50%。其中，恶性肿瘤赔付占重疾赔付原因的64%，与急性心肌梗死、脑中风后遗症共同位列前三。编辑：葛佳明","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":0,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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