专访平安集团王晓航：AI超级客服“不是超级酷炫，是超级好用”

21世纪经济报道2025-11-21

近日，平安集团首席技术官王晓航在第十九届深圳国际金融博览会上透露，平安集团正在打造打造统一的AI入口“AI超级客服”，目前正在内测阶段。　　据王晓航介绍，“‘AI超级客服’将打造统一的AI入口，连接平安全量的金融、医疗、养老与生活服务，打通线上与线下服务资源，实现问答咨询、办事服务和应急救援等便捷直达，该服务正在内测阶段。”　　除“AI超级客服”之外，还有“AI家庭医生”、“AI养老管家”，这是...

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