竞争对手罕见联手！赛富时(CRM.US)与ServiceNow(NOW.US)正洽谈共同投资Genesys

智通财经2025-08-01

智通财经APP获悉，赛富时(CRM.US)和ServiceNow(NOW.US)正在洽谈分别向云服务公司Genesys Cloud Services 投资约 7.5 亿美元，这是企业软件领域竞争对手罕见地支持同一家公司的案例。Genesys开发了基于人工智能技术的客户联络中心软件。此次 15 亿美元的投资已在一份声明中公布。据知情人士透露，Genesys 的估值约为 150 亿美元。该公司表示，将...

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Salesforce (CRM.US) and ServiceNow (NOW.US) are in talks to jointly invest in Genesys","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"NOW":1,"CRM":1},"content_text":"智通财经APP获悉，赛富时(CRM.US)和ServiceNow(NOW.US)正在洽谈分别向云服务公司Genesys Cloud Services 投资约 7.5 亿美元，这是企业软件领域竞争对手罕见地支持同一家公司的案例。Genesys开发了基于人工智能技术的客户联络中心软件。此次 15 亿美元的投资已在一份声明中公布。据知情人士透露，Genesys 的估值约为 150 亿美元。该公司表示，将用这笔资金回购部分股东持有的股份。该公司仍将由Hellman & Friedman和Permira掌控。该投资预计将在Genesys 2026 财年的年底完成。Genesys 软件利用人工智能来实现客户服务功能的自动化，例如安排和汇总工具，以及预测功能以预测用户需求。包括赛富时和 ServiceNow 在内的主要软件平台正在竞相推出能够无需人类指导即可完成任务的人工智能代理。Genesys 首席执行官表示：“我们认为这表明了在代理式人工智能领域的发展势头正在不断增强，同时也凸显了与客户建立紧密联系、实现自主化服务体验的重要性，”Genesys 有着丰富的交易经验，并且在 2012 年之前一直是阿尔卡特-朗讯公司的子公司。2012 年，Permira以 15 亿美元的价格收购了该公司。2016 年，该公司收购了Interactive Intelligence，这为其打造云平台提供了帮助。Hellman & Friedman于当年首次投资Genesys 公司，当时该公司的估值为 38 亿美元。这两家企业公司都已经成为了支持者。赛富时的风险投资部门在 2021 年主导了一轮融资，将 Genesys 的估值定为 210 亿美元。ServiceNow 风险投资公司、Zoom 视频通信公司以及贝莱德公司和 D1 资本合伙公司也参与了此次融资。Genesys 董事长兼首席执行官是一位资深的技术专家，他曾就职于包括GoPro、Skype 和思科等企业。Genesys 一直都在寻求首次公开募股的机会，并在去年挑选了承销商以推进上市事宜。该公司在 2022 年也进行了类似的准备工作。与此同时，ServiceNow 和赛富时今年加大了业务合作的力度。5 月，Salesforce 公司同意以 80 亿美元的价格收购 Informatica 公司，以获得该公司能够帮助客户在云端管理数据的产品。ServiceNow 也宣布了其迄今为止最大的一笔交易，即收购 MoveWorks 公司，这是一家利用人工智能来协助处理员工请求的初创企业。","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"corporation","news_rank":0,"symbols":[],"gpt_button":1,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":1,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":false,"tenantId":"TBCN","deviceId":"web-server-community-laohu8-v3","version":"4.36.2","shortVersion":"4.36.2","platform":"web","vendor":"web","appName":"laohu8","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2556857607","isCrawlerRequest":true}