热搜第一！“超时20分钟免单”取消，回应来了

中国基金报2025-07-16

【导读】京东外卖取消“超时20分钟免单”，改为“赔付4元优惠券”中国基金报记者晨曦“超时20分钟免单”的快乐，要结束了！7月16日，#京东取消外卖超时20分钟免单#的词条登上微博热搜榜，迅速冲上热搜首位。近期，社交媒体上有多名用户发帖称，京东外卖取消了“超时20分钟免单”服务，改为“超时20分钟赔付4元优惠券”。对此，京东客服人员表示，自7月11日左右起，平台已开始逐步将原有的超时赔付服务升级为...

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晨曦“超时20分钟免单”的快乐，要结束了！7月16日，#京东取消外卖超时20分钟免单#的词条登上微博热搜榜，迅速冲上热搜首位。近期，社交媒体上有多名用户发帖称，京东外卖取消了“超时20分钟免单”服务，改为“超时20分钟赔付4元优惠券”。对此，京东客服人员表示，自7月11日左右起，平台已开始逐步将原有的超时赔付服务升级为全新的“准时保”服务。此次调整最核心的变化在于赔付门槛和补偿方式。新政策方面，外卖超时10分钟赔付2元优惠券，超时20分钟赔付4元优惠券（同一用户每日限赔3次，每月限30次）。同时，部分商家自配送订单仍可能触发免单，需关注商品页面标识。另外，有京东人工客服向中国基金报记者表示，对于超时30分钟的外卖订单，可以帮忙安排免单处理。此前，京东外卖“超时20分钟免单”服务规则显示，购买带有“超时20分钟免单”标识的外卖商品，若订单实际完成时间超出页面预计最晚送达时间≥20分钟，系统将自动退还订单实付金额至用户原支付账户。据悉，“准时保”是指在京东平台购买带有“准时保”标识的外卖商品，若订单完成实际送达时间超出页面预计最晚送达时间，且同时满足延迟送达赔付条件，系统会自动赔付一张优惠券，具体以实际到账时间为准；恶劣天气、夜间等全部时段发生的订单延迟送达均可享受赔付。不同于以往平台取消或减少活动、福利后用户“一边倒”的讨伐之声，此次京东取消“超时20分钟免单”反而获得了部分网友的谅解，认为这样骑手可以安心送餐，“夏天来了温度高，改了超时免单也更安全”。当然，也有网友认为“超时20分钟免单”是京东外卖最重要的竞争力之一，取消将影响一部分忠实用户的选择。京东作为新加入的外卖巨头，曾凭借“外卖小哥”及配送优势迅速抢占市场份额。7月16日，京东黑板报发文称，截至今年二季度末，京东外卖全职骑手已突破15万人。据悉，京东外卖将投入20亿元为全职骑手升级福利。除五险一金外，寒暑季每月发放防暑防寒津贴，还有15万台二轮车。骑手自主购车后，使用新车90天内跑够3000单，平台将返购车款。首期活动率先在北京、南京、长沙开启，后续将逐步开放至全国。图片来源：京东黑板报近期，各大外卖平台开启第二轮补贴大战。美团打出“周六，快乐继续”的口号，淘宝闪购则称“188元大券包，五顿我全包”，相关优惠券、免单福利比比皆是。7月13日，美团率先发布“战报”称，截至7月12日23时36分，美团即时零售日订单量超过1.5亿。随后，淘宝闪购联合饿了么宣布，日订单量突破8000万创新高（不含自提及0元购），日活跃用户数在突破2亿基础上环比净增15%，订单准时率稳定在96%。在此之前，7月8日，“京东黑板报”发布消息称，京东外卖上线4个月，已有近200个餐饮品牌在京东外卖销量破百万。第三方调研机构数据显示，品质外卖市场京东以45%份额居行业第一。京东外卖将正式启动“双百计划”，投入超百亿元真金白银，扶持更多品类标杆品牌销量破百万。编辑：杜妍校对：乔伊制作：小茉审核：许闻版权声明《中国基金报》对本平台所刊载的原创内容享有著作权，未经授权禁止转载，否则将追究法律责任。授权转载合作联系人：于先生（电话：0755-82468670）强烈不满！中方提出严正交涉\n\n文章原文","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 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