京东秒送赔付体系调整：“免单”成稀缺福利，超时20分钟补偿缩水

凤凰网科技2025-07-16

凤凰网科技讯（作者/于雷）7月16日，近日有消费者发现，一直以来作为京东外卖超市业务亮点的“超时免单”服务，似乎正在悄然发生变化。根据用户反馈，其京东秒送订单在超出预定时间20分钟后，并未如预期那样获得免单处理，这引发了部分老用户的困惑。针对消费者的疑问，京东客服方面作出了解释。据客服人员透露，自7月11日左右起，平台已开始逐步将原有的超时赔付服务升级为全新的“准时宝”服务。此次调整最核心的变化...

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