不满足备注就给差评？美团拼好饭治理“恶意差评”营造公平环境

中国新闻网2025-07-11

“点了一份黄焖鸡，备注‘加三倍肉’，商家没做到就要给差评，要求不太合理！”有商户反映，一些消费者点外卖时通过夸张备注，如要求双倍分量、免费加料等不合理诉求，未获满足便恶意差评，给不少中小餐饮店主增添了困扰。　　今年上半年，美团拼好饭针对“不合理差评、恶意差评”进行专项治理，通过对恶意用户差评屏蔽、骗赔骗保差评屏蔽、剔除配送差评对评分影响、不支持不合理备注、限制恶意用户下单等方式，保障商户正当权益。...

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