多家酒店举报携程平台“私自调价”，郑州市监局：已立案

正观新闻2025-07-10

郑州多家酒店商户近日举报，他们在携程平台上架的酒店房间价格被携程私自修改。多位酒店负责人称，携程平台要求酒店商户开通名为“调价助手”的改价工具，通过技术手段修改酒店房间价格，并且不经商家允许修改商家的活动折扣。7月9日下午，记者从郑州市市场监督管理局了解到，“正在调查中，已向携程平台方面了解有关情况，其他情况暂不便透露。”记者联系到其中两家酒店，航空港区的一位酒店工作人员告诉记者：“这件事已经有...

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filed","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"TCOM":1,"09961":1},"content_text":"郑州多家酒店商户近日举报，他们在携程平台上架的酒店房间价格被携程私自修改。多位酒店负责人称，携程平台要求酒店商户开通名为“调价助手”的改价工具，通过技术手段修改酒店房间价格，并且不经商家允许修改商家的活动折扣。7月9日下午，记者从郑州市市场监督管理局了解到，“正在调查中，已向携程平台方面了解有关情况，其他情况暂不便透露。”记者联系到其中两家酒店，航空港区的一位酒店工作人员告诉记者：“这件事已经有相关部门在调查了。”另一家位于惠济区的酒店也遇到类似情况，其负责人告诉记者：“市场监管部门已经来过店里，询问了一些有关平台调价的情况。”携程：“‘调价助手’是为帮助酒店提高市场竞争力”9日下午，关于“调价助手”未经酒店商户允许私自调价一事，携程平台负责酒店相关业务的客服人员告诉记者，“调价助手”是为了使酒店的价格适应当地市场价格，帮助酒店商家提高市场竞争力。这名客服人员还表示，如果需要关闭“调价助手”，酒店商户可用平台绑定的手机号向平台致电，方可关闭。据此前媒体报道，有酒店负责人称，被调价后，一间房间的价格与酒店方原本设置的价格相差10元到20元之间。多位酒店负责人提到，在与携程沟通的过程中得知，携程之所以未经商家允许就调价，是因为酒店在其他平台有更优的价，所以携程采用了“系统跟价”的方式。记者在黑猫投诉平台以“携程调价助手”为关键词检索发现，共有110条投诉结果，其中多条投诉提到，“调价助手”存在未经商家同意开通、并在商家要求关闭后又反复开关的情况。律师：平台私自给商家调价或违反《价格法》针对此事，河南泽槿律师事务所主任付建称，根据《价格法》第十一条规定，经营者享有自主制定属于市场调节的价格的权利。根据《电子商务法》第三十五条，电子商务平台经营者不得利用服务协议、交易规则以及技术等手段，对平台内经营者在平台内的交易、交易价格以及与其他经营者的交易等进行不合理限制或者附加不合理条件，或者向平台内经营者收取不合理费用。“《价格法》第十四条规定，经营者不得有相互串通，操纵市场价格，损害其他经营者或者消费者的合法权益、利用虚假的或者使人误解的价格手段，诱骗消费者或者其他经营者与其进行交易等不正当价格行为。”付建表示，“若平台未经酒店商家同意私自调价，存在故意压低价格以排挤竞争对手等操纵市场价格的行为，或者通过虚假价格诱导消费者交易，属于违法行为。”同时付建表示，携程的行为也涉嫌违反了《网络反不正当竞争暂行规定》第二十四条：平台经营者不得利用服务协议、交易规则等手段，对平台内经营者在平台内的交易、交易价格以及与其他经营者的交易等进行不合理限制或者附加不合理条件。","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"isVideo":false,"video":null,"symbols":[],"gpt_button":1,"need_auth":false,"need_login_tip":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 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