不是科幻！这家银行来了几十名AI员工，和人类一起工作

华尔街见闻07-02

当你的下一位银行同事可能是机器人时，科幻正在变为现实。近日，纽约梅隆银行已经宣布部署数十名人工智能驱动的“数字员工”与人类员工协同工作，这些AI员工甚至拥有自己的公司登录凭证。华尔街日报称，这标志着银行业AI应用达到了前所未有的新高度。该银行首席信息官Leigh-Ann Russell表示，与人类员工类似，这些数字员工拥有直接汇报的经理，能在编程和支付指令验证等领域自主工作。其透露，这些AI员工...

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Dozens of AI employees came to this bank to work with humans","themeId":null,"isJumpTheme":false,"ttsUrl":null,"symbols_score_info":{"GS":0.9,"JPM":0.9,"BK":0.9},"content_text":"当你的下一位银行同事可能是机器人时，科幻正在变为现实。近日，纽约梅隆银行已经宣布部署数十名人工智能驱动的“数字员工”与人类员工协同工作，这些AI员工甚至拥有自己的公司登录凭证。华尔街日报称，这标志着银行业AI应用达到了前所未有的新高度。该银行首席信息官Leigh-Ann Russell表示，与人类员工类似，这些数字员工拥有直接汇报的经理，能在编程和支付指令验证等领域自主工作。其透露，这些AI员工很快将拥有独立的邮箱账户，甚至可能通过Microsoft Teams与同事沟通。据报道，纽约梅隆银行的AI Hub在短短三个月内开发出两种数字员工角色类型。第一种专注于识别和修复代码漏洞；第二种则负责验证支付指令。每种角色可同时运行多个实例（总计达数十个），但每个实例被限制在特定团队内运行，以控制公司数据的接触范围。Russell指出，这些数字员工像人类一样拥有直接汇报关系的经理，并在当前阶段主要自主处理任务。银行强调，在扩大数字员工规模的同时，其对招募顶尖人类人才的承诺不变。该技术正在金融服务业获得越来越多的关注。Russell表示：这就是下一个层级（Next Level）。我确信在六个月内，这种（AI运用模式）技术将变得非常、非常普遍。高盛等巨头纷纷布局高盛已向其约1万名银行家、交易员和资产管理经理推出了内部AI助手。该行首席信息官Marco Argenti对CNBC表示，该助手目前用于基础任务如文档校对和语言润色，功能设计旨在让用户感觉“如同与另一位高盛员工交谈”。Argenti进一步展望，下一阶段是实现“代理行为”，即AI助手能像人类员工一样“完成”任务，而不仅是“表达”。摩根大通首席分析官Derek Waldron将“数字员工”视为便于业务人员理解AI工具的概念模型。他认为，此类数字员工既不同于人类，也不同于传统软件系统，将需要独特的系统连接和访问管理机制。Waldron设想未来每位员工都将配备AI助手，每位客户都将获得AI礼宾服务。该公司23万名员工已能通过内部平台使用通用AI聊天机器人，目标是开发更自主、更智能且针对不同岗位深度定制的版本。行业面临的挑战如何无缝集成数字员工与人类员工队伍，已成为金融机构共同面临的紧迫议题。AWS金融服务总监Scott Mullins表示，如何将数字员工与人类员工整合是整个金融行业面临的首要问题。我们如何协调这些工作？如何管理这些员工？如何实际指导这些员工？新的运营模式是什么？这些都是我们现在正在努力解决的问题。Waldron也承认，确切给予AI代理多少访问权限仍是一个开放性问题，需要根据具体情况逐案解决。","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"","news_rank":0,"symbols":[],"gpt_button":1,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","isDev":false,"isTTM":false,"deviceId":"web-server-community-laohu8-v3","version":"4.35.9","shortVersion":"4.35.9","platform":"web","vendor":"web","appName":"laohu8","isIOS":false,"isAndroid":false,"isTiger":false,"isTHS":false,"isWeiXin":false,"isWeiXinMini":false,"isWeiBo":false,"isQQ":false,"isBaiduSwan":false,"isBaiduBox":false,"isDingTalk":false,"isToutiao":false,"isOnePlus":false,"isHuaWei":false,"isXiaomi":false,"isXiaomiWebView":false,"isOppo":false,"isVivo":false,"isSamsung":false,"isMobile":false},"href":"/m/news/2548314708","isCrawlerRequest":true}