特斯拉启用 AI 改善车主服务：可检测沟通延误、监控对话情绪

IT之家2025-05-11

IT之家 5 月 11 日消息，特斯拉正在实施一项基于人工智能（AI）的新战略，以改善车主的服务体验。尽管近年来特斯拉的服务水平已经显著提升，但服务问题仍然是车主投诉的焦点之一。此前由于特斯拉收到关于其服务平台的投诉，促使公司采取多种策略来优化服务流程，减轻车主的负担。然而，此次服务改进的核心在于人工智能技术的应用，这也是特斯拉在众多业务领域所倚重的技术手段。IT之家注意到，特斯拉的 AI 和 ...

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风格的快速服务以及力争在同一天内完成三分之二的维修诉求，来加快整个服务流程。虽然零部件供应的不确定性有时会影响这一目标的实现，但特斯拉不断改进维修体验的努力表明，公司正在尽其所能为车主提供更好的服务。广告声明：文内含有的对外跳转链接（包括不限于超链接、二维码、口令等形式），用于传递更多信息，节省甄选时间，结果仅供参考，IT之家所有文章均包含本声明。","kind":"news","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"1","news_tag":"productRelease","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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