保障消费者“后悔权”,提升购物消费体验感

齐鲁晚报2025-05-08

推行线下无理由退换货,不仅能保护消费者的合法权益,也能推动消费服务的高质量发展,从而赢得消费者的信任和好评。一方面,能保障消费者的“后悔权”,提升购物安全感,同时也有助于经营者不断改进退货服务,提升服务质量；另一方面,优化纠纷解决流程,降低消费者维权成本,优化消费环境,增强消费者的满意度,并且能规范企业经营行为,营造出公平的消费环境。需要指出的是,“无理由退货”并不是“无底线退货”。应该说,商家...

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