消费者投诉从丰巢柜机取出中通快递拆完发现活老鼠！多方回应

南方都市报2025-04-27

近日，有网友反映称，其网购的完整快递里有一只活老鼠，“商家和中通快递公司互相推诿。”针对此事，4月27日，中通快递有关负责人告诉南都记者，快递员放进丰巢柜三天后，消费者取件。中通已协同商家和丰巢进行核实调查，将先行赔偿。同日，丰巢有关负责人回应称，初步判定相关活体不是存放在丰巢柜机后出现的，将积极配合排查。网友发布的监控视频画面。该网友发帖称，“完整的快递里面竟然有只活老鼠，商家和快递公司互相推诿...

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