京东(09618.HK)推免费版官方智能客服机器人

阿斯达克财经04-19

京东(09618.HK) 公布，为提高咨询服务效率和质量，推出免费版“官方智能客服机器人”辅助店铺进行日常咨询应答。目前正在灰度放量中，预计4月底全量覆盖所有商家。

官方智能客服机器人所有功能免费使用，主要包括问题管理、咨询数据、诊断分析及权限管理等模块。商家可同时开启或分别开启全自动接待模式和智能辅助接待模式。(jl/cy)(港股报价延迟最少十五分钟。沽空资料截至 2024-04-19 12:25。)

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