中国银行推进养老服务建设案例获评“便民适老服务优秀案例”

金融一线04-15

专题：2024年度金石奖获奖名单　　4月15日金融一线消息，由新浪财经主办的“2024年度金石奖暨金融消保优秀案例评选”获奖名单隆重揭晓！多家机构的激烈竞争下，中国银行脱颖而出，其报送的“推进养老服务建设”相关案例荣获“便民适老服务优秀案例”一奖。　　以下为中国银行报送案例简述：　　中国银行聚焦涉及老年人的高频事项和服务场景，坚持传统服务方式与智能化服务创新并行，着力改进金融服务方式，保护...

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秒未操作，系统自动向PAD端发送客户求助任务，服务专员查看后应及时前往协助。\n　　作为网点补充，中行还推出了推广便携式智能柜台，实现网点全覆盖，助力网点为老年客群更便利的提供上门服务。\n　　为了进一步增强老年客户的金融安全意识，中行还会定期开展的老年人金融知识讲座，重点讲解老年人防诈骗金融知识以及如何识别非法集资和非法金融广告等内容，帮助老年客户提高风险防范意识，切实保护自身权益，提升金融安全意识。\n　　此外，中行还举办了一系列老年特色宣传教育活动。中国银行成都海椒市支行举办了一场“上手乐”活动。中国银行特邀知名手工课教师在网点开设线下手工课程，制作极具四川特色的“川剧刀马旦吊坠”。在手工老师的带领下，一边了解川剧历史，一边享受手工之乐。\n　　围绕提高老年人群生活品质的目标，中国银行为助力国家积极应对人口老龄化、加快发展养老服务业贡献了自身力量。\n\n\n海量资讯、精准解读，尽在新浪财经APP\n\n责任编辑：刘天行","kind":null,"is_publish_news":null,"is_publish_highlight":null,"is_publish_live":null,"is_publish_wemedia":null,"editions":null,"symbols":[],"gpt_button":1},"commentList":[],"isCommentEnd":true,"newsSizeData":{"likeSize":0,"commentSize":0,"repostSize":0,"favoriteSize":0,"likeStatus":false,"favoriteStatus":false},"APP":{"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; 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