科技赋能|新华保险：2022年智能互动咨询年服务客户超1000万人次

长江商报2023-02-27

最近，ChatGPT爆火全网，多次冲上热搜。其实，这已经不是AI（人工智能）第一次引发人们惊叹了。AI早已浸入我们生活的方方面面，连保险也不例外。近年来，新华保险积极顺应科技发展的智能化趋势，逐步搭建以客户体验为圆心，以保单全生命周期为服务半径，以提质增效为导向的线上线下融合服务体系，不断提高客户的获得感、体验感。新华保险践行“科技赋能”战略，运用多种人工智能技术构建了“线上+线下...

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