携程披露最新数据：连续三年净推荐值提升10％

太原日报2022-06-16

6月16日，携程集团在其举办的第五届“616客服节”上披露最新数据，在疫情反复的情况下，携程升级“HEAT”服务理念3.0以来，顾客好评数整体提升6%，连续三年NPS（净推荐值）提升10%。携程布局行业多年，当下海外旅游加速复苏的态势带动其海外业务与服务双增长。从客服规模、咨询数量、处理效率等数据来看，携程服务正在实现高质量的海外扩张。2022年前4个月，携程海外呼叫中心受理的客户在住宿预订场景下...

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