富国银行预期AI将推动更多裁员

投资观察09-16

美东时间1239——富国银行首席财务官Mike Santomassimo表示，该行在业务中运用人工智能的潜力依然巨大。在巴克莱全球金融服务会议上被问及员工人数连续多个季度下降的问题时，Santomassimo指出，利用AI提升效率仍有广阔空间。他透露，AI已在该行实现自动化编码，并渗透至运营、呼叫中心等各职能部门。"这将进一步压减人员规模，"他说，"尽管人员数量未必会永无止境地逐季下滑，但我们仍有大量工作可做，以持续推进这一进程。"

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